Technical Account Manager – Data Center Solutions

Supermicro; 's-Hertogenbosch; Remote; EUR 70,000 - 110,000; Full time

Job summary

Supermicro is looking for a Technical Account Manager (TAM) to support post-sales service customers across EMEA, drive service solutions with partners, and act as the main technical and escalation contact.

This role focuses on growing services, enabling partners, and ensuring high-quality delivery of data center solutions through close collaboration with sales, engineering, product management, and customer success.

Qualifications

• Degree in Computer Science, Engineering or with equivalent experiences.
• English is required, other languages are welcome.
• Minimum of 5 years of experience in the IT industry, working with partners and sales.
• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) Applications and Data Center Operations.
• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results.
• Ability to travel for partner and customer engagements.

Responsibilities

• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders within assigned customer accounts. Act as the primary point of contact for all technical and service-related inquiries.
• Technical Support & Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed. Proactively identify and address potential technical challenges.
• Onboarding & Training: Assist with customer onboarding, including training users on the proper use of our [product/service] and ensuring a smooth transition.
• Account Growth: Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.
• Customer Advocacy: Act as the voice of the customer within the company, gathering feedback and advocating for their needs to product development, engineering, and other internal teams.
• Performance Monitoring & Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery. Prepare regular reports on account performance and identify areas for improvement.
• Proactive Communication: Maintain regular communication with customers, providing updates on product developments, best practices, and relevant industry news.
• Collaboration: Work closely with internal teams, including sales, engineering, product management, and customer success, to ensure a seamless customer experience.
• Documentation: Contribute to the development and maintenance of technical documentation, knowledge bases, and FAQs.

Job description

Supermicro is looking for a Technical Account Manager (TAM) to support post-sales service customers across EMEA, drive service solutions with partners, and act as the main technical and escalation contact.

This role focuses on growing services, enabling partners, and ensuring high-quality delivery of data center solutions through close collaboration with sales, engineering, product management, and customer success.