GM, Global Services – EMEA (AI-Driven Ops & Customer Excellence)

Supermicro; 's-Hertogenbosch; On-site; EUR 180,000 - 300,000; Full time

Job summary

Supermicro is seeking a GM, Global Services, EMEA to lead and advance our service operations across the EMEA region. This senior leadership role is responsible for field service, technical support, service logistics, customer experience, and operational excellence, supporting enterprise and hyperscale data center customers.

The GM will oversee a geographically dispersed organization, drive service strategy and transformation, manage critical customer escalations, and partner with global and

Qualifications

• Bachelor's degree in Engineering, CS, IT, or related field; Master’s preferred.
• 15+ years in data center infrastructure, technical services, field operations, or customer support with senior leadership experience.
• Proven experience leading large, multi-country technical/service organizations.
• Strong knowledge of enterprise server infrastructure, including x86 systems, GPU/AI servers, and rack-scale solutions.
• Proven track record in service delivery, customer experience, operational excellence, and organizational transformation.
• Fluent English; additional EMEA languages are advantageous.

Responsibilities

• Lead the EMEA Global Services organization, setting regional priorities and aligning with global service strategy.
• Drive high-quality field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments.
• Establish and manage service SLAs, KPIs, standards, and continuous improvement across EMEA.
• Serve as the senior escalation leader for strategic customers and complex issues.
• Partner with Engineering and Quality to drive root-cause analysis and reliability improvements.
• Oversee regional service logistics, depot operations, and spare-parts readiness with Supply Chain.
• Lead service transformation through AI-enabled support, remote diagnostics, and automation.
• Build and retain a high-performing regional service organization and leadership pipeline.
• Collaborate with Sales, Engineering, Quality, and Operations to support major customers and growth.
• Represent EMEA within Global Services and influence global strategy and tools.

Skills

Executive leadership

Strategic thinking

Cross-functional collaboration

Communication skills

Customer experience

Education

Bachelor's degree in Engineering/CS/IT/Business

Master's degree preferred

Job description

Supermicro is seeking a GM, Global Services, EMEA to lead and advance our service operations across the EMEA region. This senior leadership role is responsible for field service, technical support, service logistics, customer experience, and operational excellence, supporting enterprise and hyperscale data center customers.

The GM will oversee a geographically dispersed organization, drive service strategy and transformation, manage critical customer escalations, and partner with global and