GM, Global Service - EMEA

Super Micro Computer; 's-Hertogenbosch; On-site; EUR 180,000 - 300,000; Full time

Job summary

Supermicro is seeking a GM, Global Services, EMEA to lead and advance our service operations across the EMEA region. This senior leadership role is responsible for field service, technical support, service logistics, customer experience, and operational excellence, supporting enterprise and hyperscale data center customers.

The GM will oversee a geographically dispersed organization, drive service strategy and transformation, manage critical customer escalations, and partner with global and

Qualifications

• Bachelor's degree in Engineering, CS, IT, or related field; Master’s preferred.
• 15+ years in data center infrastructure, technical services, field operations, or customer support with senior leadership experience.
• Proven experience leading large, multi-country technical/service organizations.
• Strong knowledge of enterprise server infrastructure, including x86 systems, GPU/AI servers, and rack-scale solutions.
• Proven track record in service delivery, customer experience, operational excellence, and organizational transformation.
• Fluent English; additional EMEA languages are advantageous.

Responsibilities

• Lead the EMEA Global Services organization, setting regional priorities and aligning with global service strategy.
• Drive high-quality field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments.
• Establish and manage service SLAs, KPIs, standards, and continuous improvement across EMEA.
• Serve as the senior escalation leader for strategic customers and complex issues.
• Partner with Engineering and Quality to drive root-cause analysis and reliability improvements.
• Oversee regional service logistics, depot operations, and spare-parts readiness with Supply Chain.
• Lead service transformation through AI-enabled support, remote diagnostics, and automation.
• Build and retain a high-performing regional service organization and leadership pipeline.
• Collaborate with Sales, Engineering, Quality, and Operations to support major customers and growth.
• Represent EMEA within Global Services and influence global strategy and tools.

Skills

Executive leadership

Strategic thinking

Cross-functional collaboration

Communication skills

Customer experience

Education

Bachelor's degree in Engineering/CS/IT/Business

Master's degree preferred

Job description

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is seeking a GM, Global Services, EMEA to lead and advance our service operations across the EMEA region. This senior leadership role is responsible for field service, technical support, service logistics, customer experience, and operational excellence, supporting enterprise and hyperscale data center customers.

The GM will lead a geographically dispersed organization, drive service strategy and transformation, manage critical customer escalations, and partner with global and regional functions to ensure best-in-class service quality, speed, and reliability.

Essential Duties and Responsibilities:

• Lead the EMEA Global Services organization, setting regional priorities and ensuring alignment with global service strategy.
• Drive high-quality field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments.
• Establish and manage service SLAs, KPIs, operational standards, and continuous improvement initiatives across EMEA.
• Serve as the senior escalation leader for strategic customers and complex technical or operational issues.
• Partner with Engineering and Quality to drive root-cause analysis, corrective actions, product reliability, and serviceability improvements.
• Oversee regional service logistics, spare-parts readiness, depot operations, and service partner performance, working closely with Supply Chain and Trade Compliance.
• Lead service transformation through AI-enabled support, remote diagnostics, automation, predictive services, and digital tools.
• Build, develop, and retain a high-performing regional service organization, including leadership development and succession planning.
• Partner with Sales, Engineering, Quality, Supply Chain, Operations, and other functions to support major customers, new product introductions, and business growth.
• Represent EMEA within Global Services and influence global service strategy, processes, tools, and best practices.

Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related field; Master's degree preferred.
• 15+ years of experience in data center infrastructure, technical services, field operations, or customer support, including significant senior leadership experience.
• Proven experience leading large, multi-country technical/service organizations.
• Strong knowledge of enterprise server infrastructure, including x86 systems, GPU/AI servers, and rack-scale solutions.
• Strong track record in service delivery, customer experience, operational excellence, and organizational transformation.
• Experience with service logistics, depot/spare-parts operations, and EMEA cross-border service requirements.
• Demonstrated ability to manage strategic customer relationships and critical escalations.
• Strong executive communication, organizational leadership, and cross-functional influencing skills.
• Fluent English required; additional EMEA languages are an advantage.

Preferred Qualifications

• Experience supporting hyperscale, cloud, AI, or mission-critical data center customers.
• ITIL, Lean Six Sigma, or relevant data center/technical certification preferred.
• Experience with digital service transformation, AI-enabled support, automation, and predictive diagnostics.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.