Team Manager Central Formalities Location: Den Haag Expertise: Experience level

NLO; Den Haag; Hybrid; EUR 47,000 - 66,000; Full time

Benefits offered by this job

Hybrid working

Learning & Development budget

Mobility allowance

Home office setup

Job summary

NLO IPSILON is looking for a Team Manager Central Formalities to lead a 10+ person team, ensuring timely, efficient and compliant work across Operations, IT and Business Units. You will drive quality, collaboration and continuous improvement while shaping processes and capacity planning.

The role requires a bachelor’s or master’s degree and proven leadership in a complex operational environment, with strong process management, change management and stakeholder skills.

Qualifications

• Bachelor’s or Master’s degree required.
• Extensive leadership experience in complex operations.
• Knowledge of process management and continuous improvement.
• Strong communication and stakeholder management skills.
• Fluent in Dutch and English.

Responsibilities

• Lead a 10+ professional team and manage day-to-day operations.
• Ensure timeliness, efficiency, and quality of work.
• Identify bottlenecks and drive concrete improvement actions.
• Document, monitor, and improve processes and controls.
• Collaborate across Operations, IT and Business Units on changes and capacity planning.

Skills

Leadership

Coaching

Process improvement

Stakeholder management

Dutch & English

MS Office

Education

Bachelor’s degree

Master’s degree

Tools

Administrative systems

Microsoft Office

Job description

Team Manager Central Formalities with a passion for people, quality, and process improvement

• You are energized by leading and developing teams.
• You know how to elevate quality, efficiency, and collaboration to the next level.
• You are a connecting leader with a sharp eye for processes and continuous improvement.

Team Manager Central Formalities

As Team Manager Central Formalities, you are responsible for the timeliness, efficiency, and quality of work processes, as well as the Central Formalities team that delivers them. You lead a team of 10+ professionals and ensure that work is carried out efficiently, on time, and in accordance with established procedures and quality standards.

You are responsible for the day-to-day management of the department, monitoring progress and ensuring optimal staffing levels. You coach and develop employees while creating a working environment where ownership, collaboration, and continuous development are key.

In addition, you play an important role in optimising processes. You identify bottlenecks, translate them into concrete improvement actions, and work closely with colleagues across Operations, IT, and the various Business Units to further professionalize processes and systems.

You are responsible for documenting, monitoring, and improving work processes and controls. You ensure that procedures, work instructions, and knowledge remain up to date and that laws and regulations are correctly applied within the department.

You also contribute to strategic and operational projects, support change initiatives, and work together with the Manager Operations to determine the required capacity and allocation of resources for projects and specialist roles within the organisation.

What do we expect from you?

In addition to a completed bachelor's or master's degree, you recognise yourself in the following competencies:

• Extensive experience in a leadership role within a complex operational environment.
• Experience leading, coaching, and developing employees.
• Knowledge of process management, quality assurance, and continuous improvement.
• Experience in the field of Intellectual Property is a strong advantage.
• Good knowledge of Microsoft Office and administrative systems.
• Excellent command of both Dutch and English.
• Strong communication and stakeholder management skills.
• Strong analytical skills and the ability to distinguish priorities from details.
• Results-oriented, decisive, and collaborative.
• Experience managing change initiatives and projects.

What do we offer?

We offer a full-time position of 38.75 hours per week, including:

• A monthly salary between € 4,200 and € 5,900, depending on experience.
• An individual Learning & Development budget.
• A mobility allowance.
• Hybrid working, including a fully equipped home office setup.

This is a full-time position (38.75 hours per week), part-time (4 days/week) can be discussed.

You will join a professional and international working environment where quality, collaboration, and continuous improvement are central. You will work closely with colleagues across Operations, IT, and the various Business Units and play an important role in the continued development of our organisation.

Working at NLO IPSILON

At NLO IPSILON, you will work with colleagues from all over the world. With more than 20 different cultural backgrounds represented, connection, inclusivity, and equal opportunities are part of everyday life.