System Administrator & IT Help Desk (Remote)

Leaseweb Canada Inc.; Amsterdam; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Company pension

Internet allowance

Work from home policy

Work abroad up to 4 weeks

Lease bike plan

25 days paid time off

Relocation packages

Job summary

Leaseweb seeks a system administrator to provide internal support for employees and contractors. You will handle first-line help desk tasks, remote troubleshooting, and onboarding hardware while coordinating with the infrastructure and projects teams.

The role requires tech-savvy individuals with strong English communication, a customer-oriented approach, and the ability to work in a fast-paced environment. Remote work policies and relocation options are available.

Qualifications

• Experience as a help desk technician or in a customer support role.
• Tech savvy with working knowledge of office automation products and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English; Dutch is preferable.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Able to work in a fast-paced environment.
• Participating in the teams Out-of-office duty schedule.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Create accounts and configure hardware as part of onboarding process.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Support the infrastructure and projects team.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Identify and suggest possible improvements on procedures.

Skills

Help desk experience

Remote troubleshooting

English proficiency

Dutch preferred

Communication skills

Customer-oriented

Fast-paced work

Team on-call duty

Tools

Remote control tools

Job description

Leaseweb seeks a system administrator to provide internal support for employees and contractors. You will handle first-line help desk tasks, remote troubleshooting, and onboarding hardware while coordinating with the infrastructure and projects teams.

The role requires tech-savvy individuals with strong English communication, a customer-oriented approach, and the ability to work in a fast-paced environment. Remote work policies and relocation options are available.