Technician/ Sr Technician/Tech Specialist /AE

SilTerra Malaysia Sdn. Bhd.; It Heidenskip; On-site; EUR 32,000 - 42,000; Full time

Job summary

SilTerra Malaysia Sdn. Bhd. is seeking a Technician/Senior Technician/Tech Specialist/AE for its IT Helpdesk.

The role focuses on providing 1st level support to end-users, guiding junior staff, and maintaining on-site IT services in a shift-based schedule from 8am to 5pm to ensure business continuity. Responsibilities include managing IT infrastructure, backups, CIM support, and ensuring secure software usage and asset management.

Qualifications

• Provide 1st level technical helpdesk support to end-users.
• Guide junior technicians and helpdesk interns.
• Work on shifts and provide on-site IT support from 8am to 5pm.

Responsibilities

• IT Infrastructure upkeep across computers, servers, and network hardware/software.
• Monitor IT utilities and system services; ensure backups and monitoring.
• CIM support and 2-factor authentication maintenance.

Skills

Helpdesk support

On-site support

Vendor management

Asset management

Job description

SilTerra Career Website

Technician/ Sr Technician/Tech Specialist /AE

Department: IT - HELPDESK

Job Request No

JOB-2026-243

Requirements

• Provide 1st level technical helpdesk support to end-users
• Provide guidance for junior technician and helpdesk intern.
• To work on shift and provide on-site daily 8am - 5pm IT supports to ensure business continuity.
• To follow up on all Helpdesk tickets ensuring that all requests are solved and closed.
• Backup and restore support.
• Follow Helpdesk escalation procedure.
• Vendor Management ?to work with vendors to provide IT support and solutions for business needs.
• Desktops, notebooks, printers and other IT equipment re-location, setup, and installation.
• Software licensing management to ensure no illegal software in use in Silterra.
• Helpdesk hardware inventory management, and up-to-date data update
• IT hardware and software request management
• Customers/End User Management
• In house/license software installation, removal, and software/OS analysis.
• IT Storeroom management.
• IT Account Request management
• Up-to-date Asset Management in online application.
• Provide quality Customer Service to end-users.
• Train users on the general features and usage of computer and IT equipment.
• Antivirus Management.
• Call centre support
• CIM support.

Responsibilities

• IT Infrastructure
• Computers, servers, and network hardware / software
• IT Utilities and IT System services
• IT Online Applications
• Lease line network monitoring to ensure business continues.
• Servers/system backup support
• System/application activities monitoring.
• CIM Support
• 2-factor authentication