System Administrator

Leaseweb Canada Inc.; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Company pension

Internet allowance

Work from home policy

Work abroad up to 4 weeks

Lease bike plan

25 days paid time off

Relocation packages

Job summary

Leaseweb seeks a system administrator to provide internal support for employees and contractors. You will handle first-line help desk tasks, remote troubleshooting, and onboarding hardware while coordinating with the infrastructure and projects teams.

The role requires tech-savvy individuals with strong English communication, a customer-oriented approach, and the ability to work in a fast-paced environment. Remote work policies and relocation options are available.

Qualifications

• Experience as a help desk technician or in a customer support role.
• Tech savvy with working knowledge of office automation products and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English; Dutch is preferable.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Able to work in a fast-paced environment.
• Participating in the teams Out-of-office duty schedule.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Create accounts and configure hardware as part of onboarding process.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Support the infrastructure and projects team.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Identify and suggest possible improvements on procedures.

Skills

Help desk experience

Remote troubleshooting

English proficiency

Dutch preferred

Communication skills

Customer-oriented

Fast-paced work

Team on-call duty

Tools

Remote control tools

Job description

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we want you on our team! We’re looking for a system administrator to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc. We’re looking for team-oriented, motivated professionals. If this sounds like a good fit, get in touch with us today.

Key Responsibilities

Serve as the first point of contact for internal customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Create accounts and configure hardware as part of on-boarding process

• Support audio and video equipment in conference rooms

• Manage and monitor internal assets to ensure accurate inventory records

• Support the infrastructure and projects team

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Identify and suggest possible improvements on procedures

What we’re looking for

• Experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of office automation products and remote control

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Proficiency in English. Proficiency in Dutch is preferable

• Excellent communication skills

• Customer-oriented and cool-tempered

• Able to work in a fast-paced environment

• Participating in the teams Out-of-office duty schedule

Leaseweb

Leaseweb is a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises, Leaseweb has the flexibility, market knowledge and technical expertise to provide the perfect balance of price and performance. The Leaseweb platform resides on one of the largest, most reliable networks in the world, boasting 5.5 Tbps bandwidth capacity and 99.999% core uptime, low latency, and fast response time from 18 data centers throughout the world.

Benefits include:

• Participation in annual company bonus scheme and company pension

• Internet allowance

• Working from home policy

• Work from abroad: Up to 4 weeks per year, following policy guidelines

• Lease bike plan

• 25 days of paid time off(and the option to buy or sell up to 5 more days)

• Freelunch, parking, and fresh fruitprovidedwhen in the office

• Access to theLeasewebAcademy, apersonalized learningplatformofferingavarietyofstudies, (Dutch) courses,andtrainings

• Attractive relocation packages and an agency that takes care of the entire visa process

• Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more

• A multicultural work environment(our colleagues arefrom over 60countries!)in a company where you can truly make adifference

Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands.