Swedish speaking Customer Service and Support agents

PCSpecialist; Netherlands; Remote; EUR 31,000 - 33,000; Full time

Benefits offered by this job

Work-life balance

Free parking

Casual dress code

Company discount

Team outings

Job summary

PC Specialist Ltd in Heerlen, the Netherlands, is hiring Swedish-speaking Customer Service and Support agents to join our multilingual service center. You will handle inquiries via phone, email, or chat, assist with orders, warranties, and product information.

Ideal candidates have basic computer knowledge, familiarity with Windows, strong communication skills, and a customer-first mindset. Competitive monthly salary of 2,750–2,950 EUR and a friendly team environment.

Qualifications

• Swedish language proficiency required.
• Customer service experience preferred.
• Familiarity with Windows operating systems.
• Basic troubleshooting for hardware and software.
• Excellent written and verbal communication skills.
• Interest in technology, games and software.

Responsibilities

• Provide professional customer support via phone, email, or chat.
• Assist customers with inquiries related to orders, warranties and product information.
• Accurately process customer data in the system, including orders and credits.
• Process payments and refunds as needed.
• Collaborate with production and administration teams when required.
• Monitor and report customer satisfaction levels.

Skills

Swedish language

Customer service

Windows OS

Troubleshooting

Communication skills

Multilingual support

Job description

Swedish speaking Customer Service and Support agents

2750 - 2950

Afdeling: Callcenter

Swedish speaking Customer Service and Support agents
PC Specialist Ltd is a well-established company in the computer industry, specializing in providing customized computer systems. We are currently seeking multilingual customer service agents to join our team at our state-of-the-ary service center in Heerlen.

About PC Specialist Ltd: With roots dating back to 2003, PC Specialist Ltd started as a small system integrator for tailor-made computer systems. Over the years, the company has experienced remarkable success and substantial growth. Today, we are one of the largest custom computer system integrators in the United Kingdom and Europe. Our headquarters are located in Wakefield, West Yorkshire, with an additional service center in Heerlen, the Netherlands.

We are currently hiring staff for this Service Support Center in the Netherlands. We would like to motivate multiple language speaking agents to apply on this very challenging role.

At PC Specialist Ltd, we pride ourselves on delivering customer-focused service. Our sales are conducted entirely online through our innovative website, providing customers with the convenience of ordering customized systems directly. To ensure the highest level of customer satisfaction, our Support Service Center handles warranty claims, system upgrades, repairs, and the distribution of new products. We also offer multilingual customer support for both pre-sales and after-sales inquiries.

Responsibilities:

• Provide professional technical support, sales assistance, and aftersales support to customers.
• Handle customer inquiries via phone, email, or chat.
• Accurately process customer information in our administrative system, including order management and credit notes.
• Guide Process payments and refunds as necessary.
• Collaborate with our production and administration departments when required.
• Monitor and report customer satisfaction levels.

Requirements:

• Basic knowledge of current computer components and configuration.
• Familiarity with windows operating systems.
• Basic troubleshooting skills for hardware and software issues.
• Customer service experience, preferably through phone calls and emails.
• Excellent written and verbal communication skills.
• Punctuality, reliability, flexibility, and a genuine care for our customers.
• Interest in the latest technology, games, and software.
• Zweeds
• Basic knowledge of current computer components and configuration.
• Customer service experience, preferably through phone calls and emails.

Extra's (Benefits) :
A good working and private life balance.
Free parking.
Casual clothes.
Company discount.
Team outings and other events.

Office times:
Monday till Friday From 08:30 until 17:00 (NL Time)