Dutch-Speaking Customer Service Representative Barcelona!

Cross Border Talents; Amsterdam; On-site; EUR 19,000 - 25,000; Part time

Benefits offered by this job

23 days of paid annual leave

Ongoing training and support

Flexible work schedule

Friendly team environment

Ongoing training

Job summary

A customer service company in Amsterdam is seeking a Dutch-speaking Customer Service Representative to assist with customer inquiries and provide exceptional support. This role offers a competitive salary, flexible work hours, and the opportunity to work in a friendly team environment. Candidates should have 1+ years of customer service experience, preferably in the automotive sector, and be proficient in IT systems.

Qualifications

• Experience of 1+ year in customer service, preferable in automotive or electric vehicles.
• Proficiency with IT systems.
• Effective listening skills.

Responsibilities

• Address customer inquiries via phone, email, and chat.
• Document call details in management system.
• Stay informed on products tailored to customers.

Skills

Fluent Dutch

B2-level English

Customer service orientation

Problem-solving skills

Listening skills

Tools

Windows

MS Office

Job description

Overview

Dutch-Speaking Customer Service Representative Barcelona!

About the job

Are you a Dutch-speaking customer service professional with a passion for delivering exceptional support? Were looking for a motivated Customer Service Representative to join our Barcelona team, where youll handle inquiries, assist customers, and contribute to a positive customer experience. This role is perfect for a detail-oriented individual who thrives in a team-focused environment!

Responsibilities

• Address customer inquiries via phone, email, and chat, providing timely and effective solutions
• Accurately document call details in our management system, ensuring adherence to SLAs
• Stay informed on products and services, with a focus on those suited to customer-specific needs
• Escalate service issues when necessary, keeping senior team members informed
• Adhere to project-specific procedures and processes to ensure top-quality service
• Provide coverage for other team members as needed, both within the same and across different teams
• Support team projects and attend regular team meetings
• Perform additional tasks as assigned, ensuring seamless service and customer satisfaction

Requirements

• Language Skills: C2/fluent Dutch with B2-level English proficiency
• Experience: 1+ year in customer service (experience in the automotive industry or with electric vehicles is a plus)
• Technical Skills: Proficiency with IT systems, including Windows, MS Office, and internet setup
• Soft Skills: Strong customer service orientation, effective listening skills, and the ability to problem-solve independently

What We Offer

• Competitive salary based on experience and performance
• Flexible work schedule: 30 hours/week, 3 PM - 9 PM
• 23 days of paid annual leave
• A friendly, collaborative team environment
• Ongoing training and support to help you reach your potential

Ready to make a difference with us in Barcelona? Join a dynamic team and take the next step in your career. Apply today!