Support Officer

EuroQol Research Foundation; Rotterdam; On-site; EUR 26,000 - 36,000; Part time

Job summary

EuroQol Research Foundation is seeking a Support Officer to be the first contact for customers, ensuring smooth communication with internal teams and supporting contract and product processes.

Your responsibilities include 1st line telephone support, reviewing registrations for accuracy, reassigning inquiries, drafting standard quotes and contract templates, reviewing contracts, and delivering products to ensure customer satisfaction.

Qualifications

• Strong communication skills and the ability to make decisive, informed decisions.
• Ability to work effectively under pressure while maintaining a structured and organized approach.
• Accuracy and attention to detail are essential; ability to work independently and in a team.
• Proactive mindset, initiative, and excellent time management, including planning, prioritization, and meeting deadlines.

Responsibilities

• Handle 1st line telephone support and respond to customer questions via email.
• Review customer registrations for correctness and logical consistency.
• Reassign inquiries to the appropriate colleague or team.
• Draft and send standard quotes and contract templates.
• Review contracts and assign them to the correct colleague.
• Deliver products and ensure customer satisfaction.

Skills

Customer communication

English proficiency

Time management

Attention to detail

Independent work

Education

MBO/MBO+

Job description

Your mission

As a Support Officer, you will act as the first point of contact for customers, ensuring smooth and efficient communication with internal teams. You will play a key role in handling customer inquiries, reviewing registrations, and supporting contract and product processes.
Your responsibilities include:

• Handling 1st line telephone support and responding to customer questions via email
• Reviewing customer registrations for correctness and logical consistency
• Reassigning inquiries to the appropriate colleague or team
• Drafting and sending standard quotes and contract templates
• Reviewing contracts and assigning them to the correct colleague
• Delivering products and ensuring customer satisfaction

The Contact Centre operates from 8:00 AM to 8:00 PM, and candidates should be flexible and available within this timeframe. The role starts at 24 hours per week during the training period, transitioning to full-time (38–40 hours, 5 days per week) after the training period.

Your profile

Job Requirements: The ideal candidate possesses strong communication skills and the ability to make decisive, informed decisions. You can work effectively under pressure while maintaining a structured and organized approach. Accuracy and attention to detail are essential, as is the ability to work both independently and collaboratively within a team. A proactive mindset, initiative, and excellent time management skills, including planning, prioritization, and meeting deadlines, are key to succeeding in this role. The ideal candidate also possesses the following:

• MBO/MBO+
• Experience with customer communication
• Excellent English (written & verbal)
• Contact Centre experience is a plus
• Experience in a commercial setting is a plus