Commercial Customer Support Representative

TransIP; Leiden; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Paid and comprehensive induction period

Sales training and personal coaching

Guidance from experienced colleagues

Career opportunities within our organization

Dynamic and commercial environment

Close-knit and ambitious team

Competitive salary with potential bonuses

Job summary

A leading player in online services is seeking a Commercial Customer Support Representative in Leiden, Netherlands. You will be the face of the company, answering inquiries and advising customers on products and services. Candidates should have strong communication skills in Dutch, an affinity for IT, and be commercially oriented to identify sales opportunities. This dynamic role offers career opportunities, a supportive team, and a competitive salary with bonuses.

Qualifications

• You have strong communication skills in Dutch and are customer-focused.
• You have an affinity for IT.
• You are commercially oriented and proactively identify opportunities.
• Able to identify cross-selling and upselling opportunities.

Responsibilities

• Answer customer phone inquiries.
• Analyze customer wants and needs.
• Advise on our products and services.
• Identify opportunities for cross-selling and upselling.
• Build lasting customer relationships.

Skills

Strong communication skills in Dutch

Customer-focused

Affinity for IT

Commercially oriented

Sales driven

Tools

CRM software

Job description

Start working as a Commercial Customer Support Representative at team.blue, a leading player in online services. team.blue offers products and services such as hosting, domain names, professional email solutions, and websites.

As a Commercial Customer Support Representative, you will be the face of team.blue. You will answer customer questions and advise them on additional services or products that will enhance their experience, helping them get the most out of our services. For this role, you must have an affinity with IT and a commercial mindset, so you can actively advise customers and identify cross‑selling and upselling opportunities.

What your day looks like

After a cup of coffee, you open your email and check for any new developments or replies from customers you've spoken to before. Then, you start the day with a short team stand‑up. Here, successes are shared, lessons learned are discussed, and the daily goals are agreed upon. After that, you get to work on:

• Answering customer phone inquiries
• Analyzing customer wants and needs
• Advising on our products and services
• Identifying opportunities for cross‑selling and upselling
• Building lasting customer relationships
• Ensuring a positive customer experience with every conversation

You work with targets, which energizes and motivates you. You see achieving your goals as a challenge and an opportunity for personal development.

Your profile

• You have strong communication skills in Dutch and are customer-focused.
• You have an affinity for IT.
• You are commercially oriented and proactively identify opportunities (sales driven).
• You enjoy customer service by phone.
• You are motivated by targets and challenges.
• You are eager to learn and open to coaching.
• You enjoy collaboration and knowledge sharing.
• You are results‑oriented and forward‑thinking.
• You have a positive and enthusiastic attitude.

What do we offer

• A paid and comprehensive induction period
• Sales training and personal coaching
• Guidance from experienced colleagues
• Career opportunities within our organization
• Work in a dynamic and commercial environment
• A close-knit, committed, and ambitious team
• Competitive salary with potential bonuses