Strategic Key Accounts CSM — Growth & Onboarding

WinsAbove; Amsterdam; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Sales training in MEDDIC and Command…

Inclusive culture and Community Guilds

Mentor and buddy program

Continuous professional development

New hire stock equity (RSU) and ESPP

Generous global benefits

Résumé du poste

Datadog in Amsterdam is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships through onboarding, up-selling, and cross-selling. You will advocate for customers and ensure a positive experience while identifying growth opportunities across the existing base.

As a hybrid workplace, Datadog values collaboration and supports work-life harmony. You will partner with sales, support, product, and Finance to deliver value and renewals with a

Qualifications

• 5-7 years of experience in a customer account facing role
• Strong communication and attention to detail
• Motivated by building long-term relationships
• Able to negotiate contract terms and pricing objections independently

Responsabilités

• Partner with the sales team to ensure smooth onboarding experience
• Proactively build relationships with customers to create mutual trust
• Carry-out the full-sales cycle for growth opportunities in existing accounts
• Advise customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Connaissances

Account management

Relationship building

Negotiation

Communication

Description du poste

Datadog in Amsterdam is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships through onboarding, up-selling, and cross-selling. You will advocate for customers and ensure a positive experience while identifying growth opportunities across the existing base.

As a hybrid workplace, Datadog values collaboration and supports work-life harmony. You will partner with sales, support, product, and Finance to deliver value and renewals with a