Strategic Customer Success Lead – Growth & Onboarding

Tellent; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Learning budget

Pension plan

Wellness reimbursement

Vacation days

Remote work flexibility

MacBook provided

Home office budget

Job summary

Tellent is seeking a customer-centric professional to join our new HR squad in Amsterdam. You’ll own the customer journey from onboarding to growth, working closely with Onboarding, Customer Success, Product, Support and Sales to deliver real value.

This is a hands-on role with space for strategy, playbooks, and scalable processes as we grow. You’ll thrive in ambiguity and help shape how we work in a growing SaaS business, with a collaborative, international team.

Qualifications

• Experience in a customer-facing B2B SaaS role (Customer Success, Account Management, Onboarding, Implementation, or similar) and an understanding of how value, retention, and growth connect.
• Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/German are a big plus.
• Comfort with ambiguity and a drive to build structure where none exists.
• A balance of hands-on execution and strategic thinking, in a role that is primarily customer-facing.
• Confidence handling escalations and bringing the right people together.

Responsibilities

• Own the customer journey: Guide customers through onboarding, adoption, renewal, and growth so they get real value from Tellent HR.
• Manage health and risk: Spot early warning signs, build action plans for at-risk customers, and handle escalations with the right internal support.
• Drive retention and growth: Own the CS activities behind GRR and NRR, and pass qualified cross-sell and upsell leads to Sales.
• Build from scratch: Help create playbooks, processes, reporting, forecasting, and tooling for the new squad.
• Scale our approach: Start high-touch and one-to-one, then help develop one-to-many programmes as patterns emerge.
• Collaborate: Work closely with Onboarding, Customer Success, Product, Support, and Sales, and bring customer feedback and market insights back to the business.

Job description

Tellent is seeking a customer-centric professional to join our new HR squad in Amsterdam. You’ll own the customer journey from onboarding to growth, working closely with Onboarding, Customer Success, Product, Support and Sales to deliver real value.

This is a hands-on role with space for strategy, playbooks, and scalable processes as we grow. You’ll thrive in ambiguity and help shape how we work in a growing SaaS business, with a collaborative, international team.