Key Accounts CSM: Growth & Adoption Leader

Datadog, Inc.; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive culture and Community Guilds

Mentor and buddy program

Professional development and product培训

New hire stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog in Amsterdam, Netherlands is seeking a Customer Success Manager to drive value for our expanding customer base through onboarding, up-selling and cross-selling.

You will build lasting relationships, advocate internally, and lead interactions across Sales, Support, and Product to ensure customers realize the full Datadog solution.

This role offers a hybrid work arrangement and the chance to impact growth while delivering exceptional customer experiences.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Strong communicator with attention to detail.
• Motivated by building long-term relationships.
• Driven to create visible impact with your work.
• Experience negotiating contract terms and pricing objections.

Responsibilities

• Partner with the sales team to ensure smooth onboarding and transitions.
• Proactively build relationships to create mutual trust.
• Lead full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value from Datadog.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with internal teams across Support, Product, Finance, and Legal.

Skills

Relationship management

Excellent communication

Negotiation

Cross-functional collaboration

Customer success

Attention to detail

Job description

Datadog in Amsterdam, Netherlands is seeking a Customer Success Manager to drive value for our expanding customer base through onboarding, up-selling and cross-selling.

You will build lasting relationships, advocate internally, and lead interactions across Sales, Support, and Product to ensure customers realize the full Datadog solution.

This role offers a hybrid work arrangement and the chance to impact growth while delivering exceptional customer experiences.