Strategic Enterprise Customer Success Manager

Datadog, Inc.; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Global benefits

RSUs

ESPP

Mentor program

Career development

Inclusive culture

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and foster strong relationships with our largest customers. You will advocate for the customer internally and focus on a positive experience, working in a hybrid environment that supports work-life harmony.

You will partner with cross-functional teams to translate objectives into clear Datadog value, lead executive reviews, and deliver measurable business outcomes through effective adoption and

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000/global brands is a plus.
• Experience in B2B tech, SaaS or similar environments.

Responsibilities

• Act as strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews to demonstrate impact, align on priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project manage the onboarding process for new customers.
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
• With demonstrated understanding of observability and security platforms, align customers' technical and business objectives to our platform offerings.

Skills

Relationship management

Portfolio management

Executive communication

B2B SaaS

Travel readiness

Job description

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and foster strong relationships with our largest customers. You will advocate for the customer internally and focus on a positive experience, working in a hybrid environment that supports work-life harmony.

You will partner with cross-functional teams to translate objectives into clear Datadog value, lead executive reviews, and deliver measurable business outcomes through effective adoption and