Customer Success Manager - Onboarding & Growth

Wundermart; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Opportunity for growth and professional development

Flexible working arrangements

Unlimited vacation days

Regular team events

Lunch at HQ in Amsterdam

Job summary

A dynamic IT consulting company in Amsterdam is seeking a Customer Success Manager. This role focuses on building strong client relationships, enhancing customer satisfaction, and driving financial performance through tailored solutions. The ideal candidate will possess a proactive mindset, experience in customer success, and proficiency in CRM systems. This position offers unlimited vacation days and opportunities for professional growth in a collaborative environment.

Qualifications

• Proven experience as a Customer Success or Account Manager.
• Experience in data analysis and reporting.
• Strong verbal adaptability and communication skills.
• Must be willing to travel to customers in the Netherlands and Belgium regularly.

Responsibilities

• Oversee financial performance of assigned customer portfolio.
• Coordinate shop-opening activities within your region.
• Provide tailored solutions to customers' unique needs.
• Ensure customer satisfaction through regular communication and feedback.
• Maintain CRM records for your portfolio.

Skills

Proactive mindset

Customer success experience

Data analysis

CRM proficiency

Communication skills

Fluent in English and Dutch

Bachelor’s Degree in Business or related field

Affinity with hospitality industry

Education

Bachelor’s Degree in Business, Communication, or a related field

Tools

HubSpot

Job description

A dynamic IT consulting company in Amsterdam is seeking a Customer Success Manager. This role focuses on building strong client relationships, enhancing customer satisfaction, and driving financial performance through tailored solutions. The ideal candidate will possess a proactive mindset, experience in customer success, and proficiency in CRM systems. This position offers unlimited vacation days and opportunities for professional growth in a collaborative environment.