Customer Success Manager (Key Accounts ) - Nordics

Datadog; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive culture and Community Guilds

Mentor and buddy program

Professional development and product培训

New hire stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog in Amsterdam, Netherlands is seeking a Customer Success Manager to drive value for our expanding customer base through onboarding, up-selling and cross-selling.

You will build lasting relationships, advocate internally, and lead interactions across Sales, Support, and Product to ensure customers realize the full Datadog solution.

This role offers a hybrid work arrangement and the chance to impact growth while delivering exceptional customer experiences.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Strong communicator with attention to detail.
• Motivated by building long-term relationships.
• Driven to create visible impact with your work.
• Experience negotiating contract terms and pricing objections.

Responsibilities

• Partner with the sales team to ensure smooth onboarding and transitions.
• Proactively build relationships to create mutual trust.
• Lead full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value from Datadog.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with internal teams across Support, Product, Finance, and Legal.

Skills

Relationship management

Excellent communication

Negotiation

Cross-functional collaboration

Customer success

Attention to detail

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

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