Strategic Customer Success Manager — Grow Partnerships (Hybrid)

Secret View; Arnhem; Hybride; EUR 38 000 - 51 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Office in Arnhem

Laptop

Vacation days (25+)

Pension plan

Travel allowance

Lunch at the office

Gym access

Remote working budget

Training budget

Résumé du poste

Secret View is seeking a Customer Success Manager to own your own portfolio of clients and ensure maximum value from partnerships. You will guide onboarding, monitor ongoing research programs, and proactively identify opportunities to grow client relationships and revenue.

You will collaborate with our Operations, Support, Product, Sales and Marketing teams to deliver successful research projects on time, maintaining strong client satisfaction and renewal potential.

Qualifications

• Bachelor's level working and thinking ability.
• At least 2 years of experience in Customer Success, account management, or a similar client-facing role.
• Structure and overview: set priorities across multiple clients.
• Strong communication with stakeholders at all levels.
• Ownership: take lead and drive progress.
• Solution-oriented thinking and forward planning.
• Commercial awareness to develop partnerships.
• Responsibility for client relationships and research progress.
• Collaboration with internal teams including Ops, Support, Product, Sales and Marketing.
• CRM experience with platforms such as HubSpot is a plus.

Responsabilités

• Manage your own portfolio of clients and build long-term relationships.
• Provide proactive advice to help clients achieve objectives using our insights.
• Guide new clients through onboarding with regular touchpoints.
• Monitor progress and quality of ongoing research programs.
• Plan and deliver research with Community Planners to ensure timely completion.
• Maintain portfolio health: monitor satisfaction, risks, retention and growth.
• Lead evaluations and renewals, anticipating next research period.
• Identify upsell and cross-sell opportunities and drive commercial results.
• Accurately maintain client information, agreements, progress and communications in our platform.
• Collaborate daily with Operations, Support, Product, Sales and Marketing.
• Identify structural process improvements with the team.

Connaissances

Bachelor-level experience

2+ years customer success

Structure & overview

Strong communication

Ownership

Solution-oriented thinking

Commercial awareness

Responsibility

Collaboration

CRM experience

Formation

Bachelor's degree

Description du poste

Secret View is seeking a Customer Success Manager to own your own portfolio of clients and ensure maximum value from partnerships. You will guide onboarding, monitor ongoing research programs, and proactively identify opportunities to grow client relationships and revenue.

You will collaborate with our Operations, Support, Product, Sales and Marketing teams to deliver successful research projects on time, maintaining strong client satisfaction and renewal potential.