Strategic Customer Success Manager

Salesforce, Inc.; Netherlands; On-site; EUR 120,000 - 180,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to act as a trusted advisor for customer organizations, overseeing Signature Success deliverables and renewals, and coordinating cross-functional teams across the Salesforce platform.

The role requires deep technical knowledge of Salesforce platforms, exceptional communication with executive stakeholders, and willingness to travel occasionally to customer sites to ensure optimal outcomes.

Qualifications

• 7+ years in technical customer success, SaaS, or related fields.
• 4+ years in management consulting services.
• Exceptional communication and presentation skills at all levels.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as a named resource for Salesforce customer organizations and own Signature Success.
• Cultivate and maintain executive relationships within customer organisations and account teams.
• Proactively manage major incidents and communications to ensure timely resolutions.
• Coordinate the Signature Deliverables catalog and renewal processes for customers.
• Travel occasionally to customer sites as needed.

Skills

Technical CSM

Salesforce CRM

SaaS experience

Project leadership

Executive communication

Cross-functional teamwork

Requirements mapping

Business translation

Solution architecture

Tools

Salesforce Marketing Cloud

Job description

Salesforce is seeking a Customer Success Manager to act as a trusted advisor for customer organizations, overseeing Signature Success deliverables and renewals, and coordinating cross-functional teams across the Salesforce platform.

The role requires deep technical knowledge of Salesforce platforms, exceptional communication with executive stakeholders, and willingness to travel occasionally to customer sites to ensure optimal outcomes.