Customer Succes Manager

VIKTOR; Rotterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Job summary

VIKTOR, based in Rotterdam, is seeking an experienced Customer Success Manager to drive success, retention, and growth across strategic accounts in engineering and construction sectors.

You will collaborate with digital leaders, engineers, and executives to embed the VIKTOR platform, translate goals into measurable plans, and identify expansion opportunities. Fluency in English and Dutch is required.

Qualifications

• At least 5 years of experience in customer success, strategic or key account management.
• Experience in construction, engineering, infrastructure, energy, manufacturing, or technical industries is valued.
• Strong interest in digital transformation, software, AI, and engineering workflows.
• Excellent communication skills in English and Dutch.

Responsibilities

• Own the success, retention, and growth of strategic customer accounts.
• Collaborate with CS Specialists to embed the VIKTOR platform within customer organizations.
• Translate goals into clear, actionable success plans.
• Identify expansion opportunities with a data-driven, process-oriented mindset.

Skills

Customer success

Strategic account management

Key account management

Business consulting

Management consulting

English

Dutch

Job description

ABOUT VIKTOR

VIKTOR is a fast-growing technology company helping engineering organizations automate, scale, and govern their engineering workflows.

Our platform enables engineers to build and share powerful applications, workflows, and AI agents without having to build full software products from scratch. With VIKTOR, engineering teams can turn repetitive, manual work into trusted, reusable digital workflows — combining engineering knowledge, Python, AI, integrations, and enterprise governance in one platform.

Leading engineering and construction companies such as WSP, Arcadis, KBR, and other global enterprises use VIKTOR to accelerate digital transformation, improve engineering productivity, and make complex engineering knowledge scalable across their organizations.

We are building the platform for the next generation of engineering.

WHAT WILL YOU DO

As a Customer Success Manager, you will be responsible for the success, retention, and growth of strategic customer accounts. You will work closely with digital leaders, engineering managers, users, developers, and executives to ensure that VIKTOR becomes a valuable and embedded platform within their organization.

You will focus on the commercial and strategic side of customer success, while working closely with our Customer Success Specialists, who bring deep engineering and technical product expertise.

You are commercially strong, structured, and curious about the engineering industry. You know how to build trust with customers, challenge them constructively, and translate their goals into clear success plans.

You bring:

• At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting.
• Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is highly valued.
• Strong interest in digital transformation, software, AI, and engineering workflows.
• The ability to connect with people at all levels, from engineers and digital leads to executives.
• A data-driven and process-oriented mindset.
• Strong commercial awareness and the ability to identify expansion opportunities.
• Excellent communication skills in English and Dutch.
• Competitive salary + performance bonus. We are transparent about the numbers from the first conversation.