Customer success manager
Viktor
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Benefits offered by this job
Job summary
Viktor in Rotterdam is seeking a Customer Success Manager to join our ambitious, international scale-up. You will drive onboarding, strategic account management, and value creation for a growing base of enterprise users across industries.
Together with sales, consultancy and marketing, you’ll foster adoption, renewals and advocacy, while reporting insights and shaping the customer lifecycle. The role offers flexibility between office in Rotterdam and a well‑equipped home office, with 28 vacation
Qualifications
- At least 5 years of relevant experience in customer success, strategic account management, or related fields.
- Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is valued.
- Strong interest in digital transformation, software, AI, and engineering workflows.
- Ability to connect with people at all levels, from engineers and digital leads to executives.
- A data-driven and process-oriented mindset.
- Strong commercial awareness and the ability to identify expansion opportunities.
Responsibilities
- Onboard customers and manage strategic accounts (35%).
- Monitor customer health, adoption and value creation (25%).
- Handle renewals, churn prevention and expansion (20%).
- Provide reporting and CRM discipline (10%).
- Gather customer insights and market feedback (10%).
Skills
Tools
Job description
Join our Masterclass: Automation for Structural Engineers! Connect SCIA, ETABS, SAP, IDEA, STAAD, RFEM, and more.
Join our passionate, ambitious team in a fast-growing, high-tech scale-up that's making a global impact on tens of thousands of users with our low-code platform.
- 35% Customer onboarding and strategic account management
- 25% Customer health, adoption, and value creation
- 20% Renewals, churn prevention, and expansion
- 10% Reporting and CRM discipline
- 10% Customer insights and market feedback
Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like KBR, Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis.
Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes.
As a Customer success manager, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long‑term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry.
The main KPIs for a Customer success manager focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy. Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account.
At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting.
Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is highly valued.
Strong interest in digital transformation, software, AI, and engineering workflows.
The ability to connect with people at all levels, from engineers and digital leads to executives.
A data-driven and process-oriented mindset.
Strong commercial awareness and the ability to identify expansion opportunities.
An ambitious, international scale-up environment where you can make a real impact.
A key role in helping global engineering companies transform how they work.
A passionate and driven team that combines engineering, software, AI, and customer success.
Plenty of room for personal development and growth as the company scales.
A flat organizational structure where ownership, initiative, and responsibility are encouraged.
Good employment conditions, including 28 vacation days.
Legendary team activities, gym access, lunch, flexibility, and a beautiful office with one of the best views of Rotterdam.
"Every day, I engage with customers to nurture and expand relationships. It's exciting to discuss their digital transformation visions and how low-code applications can bring these to life. We’re pushing the engineering industry forward, helping engineers avoid repetitive tasks and focus on what matters most!"
Teamlead customer success
It's about what you deliver. How, when and where? That's up to you. From our inspiring office or from your well-facilitated home office. First take the children to school in the morning or do some sports in the afternoon and then get back to work full of energy. Do what works best for you.
Of course you have a very nice job at VIKTOR ;). But other things are important too, such as family, friends and hobbies. Working overtime is avoided as much as possible. With 28 days off, we hope that you have enough time to do everything you love. If 28 days are not enough because you want to make a world trip, that is possible too!
Be part of an enthusiastic and driven team. We have a lot of fun and there is a plenty of room for ideas and initiatives. The most brilliant ideas often arise during a team outing, drinks or team building day. The weekly demos give you a good idea of what other colleagues are working on and how the platform is evolving. The flat structure ensures quick communication and decision-making.
Due to the monthly 1-on-1 conversations, there is constant attention on your personal growth and wellbeing. We are happy to help you develop yourself and realize your ambitions. You are part of a growing company where you contribute to innovative developments with a major impact. If you grow, we grow.
Thanks for your application! We will consider your application and contact you soon.
You have an interesting background! We are very curious and would like to learn more about you.
During a first interview we really get to know each other, and of course we tell you more about our vision and ambitions.
We think you'll fit well with the team! Time to evaluate your (development) skills with some fun assignments.
Nice skills! We are happy to have a second interview where we go deeper into the content of the position.
We are both excited. You will receive a job offer and hopefully we can welcome you soon!
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