Strategic Customer Success Manager - Benelux

Rentman; Utrecht; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Holiday allowance

13th-month bonus

Vacation days

Sabbatical after 5 years

Pension plan

Job summary

Rentman is a B2B SaaS scale-up based in Utrecht (NL) with a second office in Toronto (CA). We’re 100+ strong and operate with an open, flat, inclusive culture where curiosity drives impact.

Our Dutch-speaking Customer Success Manager – Benelux helps rental companies and event pros get maximum value from Rentman, guiding onboarding, adoption and day-to-day use. This role emphasizes strategic partnership, customer success, and collaboration with Sales, Product and Support to influence outcomes and

Qualifications

• 2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry.

Responsibilities

• Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance.
• Understand customer goals, usage patterns, and challenges through customer interactions and Vitally data, in order to drive customer health, product adoption and identify expansion and upsell opportunities.
• Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap and making sure our platform stays ahead of industry needs.
• Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy.
• Work closely with Sales, Product, Marketing and Support to ensure smooth handovers and an aligned customer experience.

Skills

Dutch language

English language

Customer-facing experience

Strategic thinking

Communication skills

Cross-functional collaboration

Time management

Ownership

Tools

Vitally data

Job description

Rentman is a B2B SaaS scale-up based in Utrecht (NL) with a second office in Toronto (CA). We’re 100+ strong and operate with an open, flat, inclusive culture where curiosity drives impact.

Our Dutch-speaking Customer Success Manager – Benelux helps rental companies and event pros get maximum value from Rentman, guiding onboarding, adoption and day-to-day use. This role emphasizes strategic partnership, customer success, and collaboration with Sales, Product and Support to influence outcomes and