Customer Success Manager (Dutch-speaking)

Rentman; Utrecht; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Holiday allowance 8%

Performance bonus up to 1x annual pay

25 vacation days

Sabbatical after 5 years

Flexible WFH policy

Job summary

Rentman, a Netherlands-based SaaS scale-up, is seeking a Dutch-speaking Customer Success Manager in Utrecht. You’ll guide rental companies and event professionals through onboarding, adoption, and day-to-day use to unlock the platform’s full value.

You will collaborate with Sales, Product and Support to influence outcomes, track health, and identify upsell opportunities. Fluency in Dutch and English and a strategic mindset are essential to succeed.

Qualifications

• 2+ years in a customer-facing role (CS, Support, Onboarding or Implementation) in B2B/SaaS, ideally AV or Event Rental.
• Fluent Dutch and English, with ability to engage with diverse customers and colleagues.
• Strategic mindset with ability to map product capabilities to business objectives.

Responsibilities

• Build and maintain strong relationships with your customer portfolio through regular check-ins and proactive guidance.
• Analyze customer goals, usage, and challenges to drive health, adoption and expansion opportunities.
• Represent customer needs to Product to influence the roadmap and stay ahead of industry trends.
• Lead customer consultations to empower users and drive adoption and advocacy.
• Coordinate with Sales, Product, Marketing and Support for smooth handovers and consistent experiences.

Skills

Dutch language

English language

Strategic thinking

Clear communicator

Portfolio management

Proactive ownership

Cross-functional collaboration

Attention to detail

Tools

Vitally

Job description

About us

Rentman is a B2B SaaS scale-up building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As our Dutch speaking Customer Success Manager at Rentman, you’ll do more than answer questions or solve issues. You’re the strategic partner who helps our customers get the most value out of our platform and transform the way they run their business. You’ll work with rental companies and event professionals who rely on Rentman to manage fast-paced operations, guiding them through onboarding, adoption, and everyday use. Your mission: help them unlock the full potential of our platform so they can deliver flawless events, scale efficiently and stay ahead of the competition.

Your goal is to help customers succeed with Rentman, ensuring they can deliver events smoothly, scale efficiently and get the results they’re aiming for. You’ll also collaborate closely with Sales, Product and Support contributing to strategic conversations that influence both customer outcomes and the future of our platform.

What you'll do

• Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance.

• Understand customer goals, usage patterns, and challenges through customer interactions and Vitally data, in order to drive customer health, product adoption and identify expansion and upsell opportunities.

• Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap and making sure our platform stays ahead of industry needs.

• Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy.

• Work closely with Sales, Product, Marketing and Support to ensure smooth handovers and an aligned customer experience.

What we are looking for

• 2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry.

• Fluent in Dutch and in English, with the ability to engage confidently with both customers and colleagues across diverse backgrounds.

• Having a strategic mindset, being able to link product capabilities to business objectives and uncover opportunities for greater impact.

• An excellent communicator who can break down complex topics into clear, actionable steps for users of all technical levels and at turning data into meaningful insights.

• Structured and detail-oriented, able to manage your portfolio of customers and keep track of timelines, technical requirements and tasks.

• Proactive and accountable, taking full ownership of your market and customer base while turning challenges into opportunities.

• Collaborative team player who thrives in cross-functional settings.

• A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity and a drive to solve complex problems together.

Nice to haves

• Additional language like German, French, Spanish (C1 level).

• Cloud product know-how.

What you’ll get

• Competitive salary based on experience, plus 8% holiday allowance

• A results-based bonus based on company performance (up to a full 13th month's salary)

• 25 vacation days to recharge

• Earn an extra day of PTO for each year at Rentman, from your second anniversary up to five years.

• A 4-week paid sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• Pension plan through BrightPensioen

• An annual training budget to grow your skills

• Access to OpenUp for mental well-being and personal growth

• Your choice of a shiny new Windows, Linux, or Mac

• Stay active with the team: join the Rentman football team, squash and padel, plus a discounted Urban Sports membership

• An OV Business card if you live more than 10km from the office

• An ambitious, inclusive, and diverse international team

• A flexible, energizing workplace with free lunches, office perks (PS5, ping pong, D&D), legendary karaoke nights, and regular team activities

• An amazing office in the heart of Utrecht, in the historic Drift 17

Our process

Here’s a breakdown of our recruitment process to give you a clear idea:

• Introduction Call with the recruiter about the job & Rentman, online (30-45 mins)

• Past Experience & Culture Interview with the team, online or on‑site (60 mins)

• Take-home assignment (max 120 mins)

• Final Skills Interview, on‑site (60 mins)

At Rentman, we value diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.