Dutch-Speaking Customer Support Specialist – Remote

Rentman; Utrecht; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

25 days of paid vacation

Competitive salary

Healthcare plan and pension plan

Paid 4-week sabbatical after 5 years

Flexible WFH policy

Annual training budget

Job summary

Rentman, based in Utrecht, is looking for a Customer Support Specialist proficient in Dutch and English to enhance customer satisfaction across Dutch-speaking markets. You will provide expert assistance via email, chat, or call while ensuring timely support and ownership of your tickets.

Successful candidates will have at least a year of customer support experience, outstanding communication skills, and a passion for technology and customer service. The role offers a competitive salary, bonuses, and great perks including 25 paid vacation days.

Qualifications

• At least a year of experience in customer support or a similar role.
• Ability to articulate complex solutions in clear communication.
• Great at managing time, juggling priorities, and staying organized.

Responsibilities

• Help Rentman customers via email, chat or call.
• Ensure tickets are handled in a timely manner.
• Maintain Zendesk and Aircall data to improve customer experience.

Skills

Customer interaction

Fluent in Dutch

Strong command of English

Problem troubleshooting

Tech savviness

Tools

Zendesk

Aircall

Jira

Job description

Rentman, based in Utrecht, is looking for a Customer Support Specialist proficient in Dutch and English to enhance customer satisfaction across Dutch-speaking markets. You will provide expert assistance via email, chat, or call while ensuring timely support and ownership of your tickets.

Successful candidates will have at least a year of customer support experience, outstanding communication skills, and a passion for technology and customer service. The role offers a competitive salary, bonuses, and great perks including 25 paid vacation days.