Senior Customer Success Manager — Strategic Accounts (EU)

Scrive; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Scrive, an international leader in e-signature solutions, is seeking a Senior Customer Success Manager to drive long-term value, growth, and retention for enterprise accounts across Europe. You will own a portfolio, strengthen partnerships, and champion product adoption.

Based anywhere in the EU with a hybrid model (Stockholm, Copenhagen, Berlin, Oslo, Amsterdam hubs), you will collaborate with Product, Sales, and Support to prevent churn and secure renewals while delivering measurable business

Qualifications

• 5+ years experience working with B2B and enterprise customers in customer success or account management.
• You’re a people person at heart - a great listener, humble, and trust-building with customers and colleagues.
• Pragmatic, value-driven mindset focused on real impact in a collaborative environment.
• Experience in the digitalisation industry (SaaS) in a fast-paced setting.
• Tech-curious and comfortable navigating IT landscapes and how systems connect.
• Fluent in English, spoken and written.
• EU residency or work permit.

Responsibilities

• Lead and grow a strategic portfolio - Own a set of larger customer accounts with responsibility for growth, retention, and customer satisfaction.
• Drive adoption and value realization - Empower customers to embed Scrive solutions across their organizations, enabling business outcomes.
• Collaborate cross-functionally - Act as the customer’s voice internally, working with Product, Sales, and Support to continuously improve experience and fit.
• Prevent churn and secure renewals - Proactively manage renewals and identify opportunities for expansion through a data-driven, value-focused approach.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Data-driven approach

English fluency

Education

University degree in a relevant field

Job description

Scrive, an international leader in e-signature solutions, is seeking a Senior Customer Success Manager to drive long-term value, growth, and retention for enterprise accounts across Europe. You will own a portfolio, strengthen partnerships, and champion product adoption.

Based anywhere in the EU with a hybrid model (Stockholm, Copenhagen, Berlin, Oslo, Amsterdam hubs), you will collaborate with Product, Sales, and Support to prevent churn and secure renewals while delivering measurable business