Senior Customer Success Manager

Scrive; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Scrive, an international leader in e-signature solutions, is seeking a Senior Customer Success Manager to drive long-term value, growth, and retention for enterprise accounts across Europe. You will own a portfolio, strengthen partnerships, and champion product adoption.

Based anywhere in the EU with a hybrid model (Stockholm, Copenhagen, Berlin, Oslo, Amsterdam hubs), you will collaborate with Product, Sales, and Support to prevent churn and secure renewals while delivering measurable business

Qualifications

• 5+ years experience working with B2B and enterprise customers in customer success or account management.
• You’re a people person at heart - a great listener, humble, and trust-building with customers and colleagues.
• Pragmatic, value-driven mindset focused on real impact in a collaborative environment.
• Experience in the digitalisation industry (SaaS) in a fast-paced setting.
• Tech-curious and comfortable navigating IT landscapes and how systems connect.
• Fluent in English, spoken and written.
• EU residency or work permit.

Responsibilities

• Lead and grow a strategic portfolio - Own a set of larger customer accounts with responsibility for growth, retention, and customer satisfaction.
• Drive adoption and value realization - Empower customers to embed Scrive solutions across their organizations, enabling business outcomes.
• Collaborate cross-functionally - Act as the customer’s voice internally, working with Product, Sales, and Support to continuously improve experience and fit.
• Prevent churn and secure renewals - Proactively manage renewals and identify opportunities for expansion through a data-driven, value-focused approach.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Data-driven approach

English fluency

Education

University degree in a relevant field

Job description

We Care, We Challenge, We Commit, We Collaborate

Join Scrive and be part of an international, fast-growing company headquartered in Stockholm, Sweden. Collaborate with smart, caring, and driven colleagues across Europe as we shape the Scrive story.

The opportunity

We are currently looking for a Senior Customer Success Manager to join our team and play a key role in driving long-term customer value, strategic growth, and retention. This role is an exciting opportunity to build lasting partnerships, increase product adoption, and shape the customer journey across our medium, large and enterprise accounts.

You can be based anywhere within the EU, even though it would be a great bonus if you could be located at one of our hubs in Stockholm, Copenhagen, Berlin, Oslo or Amsterdam, where we apply a flexible hybrid work model.

In This Role, You Will

• Lead and grow a strategic portfolio - Own a set of limited numbers of larger customer accounts with responsibility for growth, retention, and customer satisfaction.
• Drive adoption and value realization - Empower customers to embed Scrive solutions across their organizations, enabling business outcomes.
• Collaborate cross-functionally - Act as the customer’s voice internally, working with Product, Sales, and Support to continuously improve experience and fit.
• Prevent churn and secure renewals - Proactively manage renewals and identify opportunities for expansion through a data-driven, value-focused approach.

What We’re Looking For

To succeed in this role, you should have:

• Around 5+ years experience working with B2B and enterprise customers, ideally in a customer success or account management role.
• You're a people person at heart - a great listener, humble, and naturally build trust with both customers and colleagues.
• A pragmatic, value-driven mindset - you’re motivated by creating real impact and thrive in a collaborative environment where success is shared, not individual.
• Experience in the digitalisation industry (preferably SaaS), and comfortable in a fast-paced, ever-changing environment.
• You’re tech-curious and feel comfortable navigating IT landscapes and understanding how things connect.
• Fluent in English, spoken and written.
• EU residency or work permit.

Bonus Points If You Are

• Fluent in Swedish, German or Dutch.
• Having experience from a high-growth/scale-up environment.
• Holding a university degree in a relevant field.

In this role, we see that you are solution-oriented, results-driven, structured, and strategic thinking. We’re using a competence-based recruitment process where these competencies will play an important role.

Studies show that women and people from underrepresented groups are less likely to apply for jobs unless they meet every qualification. At Scrive, we value diverse perspectives and encourage anyone who is excited about this role to apply.

Founded in Sweden in 2010, Scrive is a leading European provider of e-signature and identity solutions, trusted by 13,000+ customers across a wide range of industries.

Backed by Vitruvian Partners, we're scaling fast across the EU, with team members based across Europe and offices in Stockholm (HQ), Copenhagen, Berlin, Amsterdam, Oslo and Brno.

We offer the opportunity to be part of a company where your ideas matter and your contribution helps build the future of digital trust.