Customer Success Manager (Tellent HR)

Zooplus; Amsterdam; Hybride; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Hybrid working from canal-side office

Diverse and international team

€1,500 annual learning budget + 2 days

Pension plan, wellness perks & travel

28 holiday days + 2 extra days 2026

Work from anywhere up to 4 weeks/year

Apple MacBook and tools

€200 home office budget + WFH stipend

Résumé du poste

Tellent is hiring for a customer-facing role focused on a growing SaaS HR platform. You will own the customer journey from onboarding through renewal and growth, working with Onboarding, CS, Product, Support, and Sales to maximize value.

Expect ambiguity and opportunity to shape scalable processes, with a mix of hands-on execution and strategic thinking. Hybrid work from Amsterdam, with a global, diverse team and a strong emphasis on customer outcomes.

Qualifications

• Experience in a customer-facing B2B SaaS role and understanding of how value, retention, and growth connect.
• Strong written and verbal communication skills in English (C1+). Dutch/German a plus.
• Comfort with ambiguity and a drive to build structure where none exists.
• Balance of hands-on execution and strategic thinking in a customer-facing role.
• Confidence handling escalations and bringing the right people together.

Responsabilités

• Own the customer journey from onboarding, adoption, renewal, and growth to deliver value.
• Manage health and risk, spot early warning signs, and plan actions with internal teams.
• Drive retention and growth, contributing to GRR and NRR and passing qualified leads to Sales.
• Build playbooks, processes, reporting, forecasting, and tooling for the new squad.
• Scale the approach from high-touch to one-to-many programmes as patterns emerge.
• Collaborate with Onboarding, Customer Success, Product, Support, and Sales, feeding back customer insights.

Connaissances

Customer-facing role

B2B SaaS

English proficiency

Ambiguity tolerance

Strategic thinking

Description du poste

Join our new Tellent HR squad and help shape the customer experience from the ground up. You’ll own the full customer journey, from onboarding and adoption through retention and growth, while helping us build the playbooks, processes, and ways of working the squad will scale on. Most of your time is spent with customers, with space to develop strategy and improve how we work. If you’re energised by ambiguity and want to build something meaningful in a growing SaaS business, this is for you.

Your 12-Month Journey

• During the first 3 months: Learn the product and our customers, build internal relationships, and start one-to-one customer conversations to understand your portfolio’s value and risk.

• Within 6 months: Independently manage a customer portfolio across onboarding, adoption, renewals, and health, and contribute to repeatable processes and reporting.

• After 1 year: Become a trusted expert in the Tellent HR customer journey and help move us toward scalable, one-to-many programmes.

What You’ll Be Doing

• Own the customer journey: Guide customers through onboarding, adoption, renewal, and growth so they get real value from Tellent HR.

• Manage health and risk: Spot early warning signs, build action plans for at-risk customers, and handle escalations with the right internal support.

• Drive retention and growth: Own the CS activities behind GRR and NRR, and pass qualified cross-sell and upsell leads to Sales.

• Build from scratch: Help create playbooks, processes, reporting, forecasting, and tooling for the new squad.

• Scale our approach: Start high-touch and one-to-one, then help develop one-to-many programmes as patterns emerge.

• Collaborate: Work closely with Onboarding, Customer Success, Product, Support, and Sales, and bring customer feedback and market insights back to the business.

What You Bring

• Experience in a customer-facing B2B SaaS role (Customer Success, Account Management, Onboarding, Implementation, or similar) and an understanding of how value, retention, and growth connect.

• Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/German are a big plus.

• Comfort with ambiguity and a drive to build structure where none exists.

• A balance of hands-on execution and strategic thinking, in a role that is primarily customer-facing.

• Confidence handling escalations and bringing the right people together.

What We Offer

• Hybrid working from our canal-side Amsterdam office

• Diverse and international team environment

• €1,500 annual learning budget + 2 dedicated learning days

• Pension plan, wellness perks & commuting/travel reimbursement

• 28 paid holiday days + 2 additional days in 2026

• Work from anywhere for up to 4 weeks per year

• Apple MacBook and all the tools you need to succeed

• €200 home office budget + work-from-home allowance

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [e-mail].

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.