[Vacancy] tellent has a position for Customer Onboarding Manager

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid office in Amsterdam

Annual training budget

Pension plan

Wellness perks

28 paid holidays + 2 additional days

Remote work 4 weeks per year

MacBook and tools

€200 home office budget

Job summary

Tellent is seeking a Customer Onboarding Manager for the Benelux region to drive end-to-end onboarding for new customers, focusing on configuring workspaces, training teams, and achieving go-live milestones. You will collaborate with Sales and Customer Success to ensure a smooth handover and long-term customer satisfaction.

You will help develop enablement materials, refine onboarding processes, and share insights with internal teams to continuously improve the customer experience in a hybrid

Qualifications

• Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment.
• Fluency in Dutch with strong English communication skills.
• Ability to manage multiple onboardings simultaneously while maintaining attention to detail.

Responsibilities

• Lead end-to-end onboarding for new customers by creating project timelines, managing expectations, providing strategic guidance, and training teams.
• Develop tailored onboarding plans aligned with customer goals.
• Set clear expectations and drive change management to align goals with solutions.
• Coordinate with internal teams to ensure smooth handover from Sales to Customer Success.
• Identify opportunities for upsell and expansion during onboarding.
• Become expert in the software and integrations and provide customer feedback for product roadmap.

Skills

Customer Support

Customer Success

Account Management

Dutch fluency

English communication

Job description

[Vacancy] tellent has a position for Customer Onboarding Manager

Functie Customer Onboarding Manager

Werkvorm Hybride

tellent is directly looking for:

About the Role

As an Onboarding Specialist (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers. Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience.

In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration.

Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience.

Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth.

Your 12-Month Journey

• During the first 3 months:During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, you’ll shadow onboarding calls before taking on your first few customers.
• Within 6 months:By the six-month mark, you’ll independently manage multiple client onboardings while continuing to deepen your knowledge of customer needs and industry best practices. You’ll also start contributing to team projects aimed at improving processes and enhancing the onboarding experience.
• After 1 year:After a year in the role, you’ll have developed expertise in delivering exceptional onboarding experiences that drive customer satisfaction and success. You’ll have a strong understanding of our customers’ needs and the recruiting/HR landscape. Additionally, you’ll play a key role in shaping the future of the onboarding function by leading impactful projects.

What you’ll be doing

• Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.
• Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives.
• Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions.
• Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team.
• Identify potential upsell opportunities for future growth.
• Become an expert in Tellent’s software and technical integrations.
• Collaborate with product teams by providing valuable customer feedback for future roadmap development.
• Continuously optimize onboarding content and processes to enhance efficiency and effectiveness.

What you bring

• Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment
• Fluency in Dutch with strong English communication skills.
• Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more.
• Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail.
• Strong interpersonal skills combined with a passion for delivering exceptional customer experiences.
• A commercial mindset with the ability to identify growth opportunities for customers.
• Empathy and persuasiveness paired with emotional intelligence and business acumen.

What we offer

• Hybrid working from our beautiful canal-side office in Amsterdam
• Diverse and international team environment
• €1,500 annual training budget + 2 dedicated learning days
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 additional days in 2026
• Work from anywhere for 4 weeks per year
• Apple MacBook and all tools you need to succeed
• €200 home office budget

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read ourAI Statement , check ourPrivacy Policy , or chat with us [e-mail] .

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.