SaaS Customer Success & Growth Lead

Partech; Amsterdam; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid working from canal-side office

Diverse and international team

€1,500 annual learning budget + 2 days

Pension plan, wellness perks & travel

28 holiday days + 2 extra days 2026

Work from anywhere up to 4 weeks/year

Apple MacBook and tools

€200 home office budget + WFH stipend

Job summary

Tellent is hiring for a customer-facing role focused on a growing SaaS HR platform. You will own the customer journey from onboarding through renewal and growth, working with Onboarding, CS, Product, Support, and Sales to maximize value.

Expect ambiguity and opportunity to shape scalable processes, with a mix of hands-on execution and strategic thinking. Hybrid work from Amsterdam, with a global, diverse team and a strong emphasis on customer outcomes.

Qualifications

• Experience in a customer-facing B2B SaaS role and understanding of how value, retention, and growth connect.
• Strong written and verbal communication skills in English (C1+). Dutch/German a plus.
• Comfort with ambiguity and a drive to build structure where none exists.
• Balance of hands-on execution and strategic thinking in a customer-facing role.
• Confidence handling escalations and bringing the right people together.

Responsibilities

• Own the customer journey from onboarding, adoption, renewal, and growth to deliver value.
• Manage health and risk, spot early warning signs, and plan actions with internal teams.
• Drive retention and growth, contributing to GRR and NRR and passing qualified leads to Sales.
• Build playbooks, processes, reporting, forecasting, and tooling for the new squad.
• Scale the approach from high-touch to one-to-many programmes as patterns emerge.
• Collaborate with Onboarding, Customer Success, Product, Support, and Sales, feeding back customer insights.

Skills

Customer-facing role

B2B SaaS

English proficiency

Ambiguity tolerance

Strategic thinking

Job description

Tellent is hiring for a customer-facing role focused on a growing SaaS HR platform. You will own the customer journey from onboarding through renewal and growth, working with Onboarding, CS, Product, Support, and Sales to maximize value.

Expect ambiguity and opportunity to shape scalable processes, with a mix of hands-on execution and strategic thinking. Hybrid work from Amsterdam, with a global, diverse team and a strong emphasis on customer outcomes.