Strategic Customer Success Lead – Benelux

Channable; Utrecht; Hybrid; EUR 41.000 - 56.000; Vollzeit

Benefits dieser Stelle

Hybrid working policy

26 vacation days

3-week workcation

Urban Sports Club discount

OpenUp access

5 weeks partner leave

Channabar meals

Zusammenfassung

Channable, a fast-growing B2B SaaS platform, is looking for a Customer Success/Account Manager to own strategic Benelux relationships. You will work with brands, agencies and marketing leads to translate their goals into measurable outcomes and drive growth with Channable’s platform.

You’ll manage senior stakeholders, lead quarterly reviews, and help clients expand, all while traveling to client sites in the Netherlands.

Qualifikationen

• 3+ years' experience in Customer Success or similar client-facing role.
• Experience on the client side, at a marketing agency or in-house brand is a plus.
• Fluent Dutch (C2) and English (C1) communication.
• Completed HBO education in business/commercial economics.

Aufgaben

• Business-goal alignment and planning: translate objectives into a strategic success plan.
• Stakeholder management across the account from specialists to executives.
• Strategic cadence: kick-offs, reviews, demos, trainings, and meetings, online and onsite.
• Portfolio ownership: retention, expansion and net-new MRR for top-tier accounts.
• Voice of the customer: enablement and feeding insights to product and commercial teams.

Kenntnisse

Dutch (C2)

English (C1)

Customer Success

Account Management

Travel willingness

Ausbildung

HBO education in business/commercial economics

Jobbeschreibung

Channable, a fast-growing B2B SaaS platform, is looking for a Customer Success/Account Manager to own strategic Benelux relationships. You will work with brands, agencies and marketing leads to translate their goals into measurable outcomes and drive growth with Channable’s platform.

You’ll manage senior stakeholders, lead quarterly reviews, and help clients expand, all while traveling to client sites in the Netherlands.