Client Success Manager I — SaaS, Growth & Renewals (Hybrid NL)

Diligent; Netherlands; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Generous time off

Wellness programs

Job summary

Diligent is looking for a Customer Success Manager I to join our growing team, managing a portfolio of key accounts across France, Belgium, and Luxembourg. This hybrid role requires 50% onsite work and is open to candidates based in the Netherlands.

You’ll drive product adoption, retention, and long-term value while partnering with sales to identify growth opportunities and ensure client success. You will collaborate with cross-functional teams including implementation, support, product, and

Qualifications

• 1-3 years of experience in a client facing role managing accounts.
• Experience with Salesforce or similar CRM platforms.
• Proficient in Microsoft Excel.
• Fluent English (written and spoken).
• Willingness to travel to client sites.

Responsibilities

• Manage a portfolio of client accounts, acting as the main point of contact for day-to-day coordination.
• Conduct regular strategic review meetings to discuss usage, goals, strategy and satisfaction.
• Monitor product adoption and usage data to identify risks or growth opportunities and drive engagement.
• Increase overall client health and satisfaction with Diligent.
• Engage proactively to drive success and value realization, identifying retention risks and mitigation strategies.
• Drive renewals by maintaining strong relationships and ROI.
• Identify upsell and expansion opportunities in collaboration with Sales.
• Coordinate with internal teams to resolve issues and improve the customer experience.
• Serve as the voice of the customer to inform product and service improvements.
• Handle challenges or escalations professionally.

Skills

Client relationship management

Salesforce

Excel

Fluent English

Willingness to travel

Tools

Salesforce CRM

Job description

Diligent is looking for a Customer Success Manager I to join our growing team, managing a portfolio of key accounts across France, Belgium, and Luxembourg. This hybrid role requires 50% onsite work and is open to candidates based in the Netherlands.

You’ll drive product adoption, retention, and long-term value while partnering with sales to identify growth opportunities and ensure client success. You will collaborate with cross-functional teams including implementation, support, product, and