Strategic B2B Customer Success Lead (Hybrid)

Fluke; Eindhoven; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work policy

International environment in Eindhoven

Job summary

Fluke is seeking a Customer Success Specialist in Eindhoven to ensure customer satisfaction and drive growth with Fluke FPC accounts. You will build trusted advisor relationships, understand customer business needs, and identify upsell opportunities while collaborating with cross-functional teams.

The role requires German fluency and English capability, with 1–2 years in B2B. It offers a hybrid work policy and a dynamic international environment in an Eindhoven location.

Qualifications

• Bachelor degree in Business or related field.
• 1–2 years in B2B environment in professional industry.
• Strong knowledge of MS Word, Excel, Teams, Outlook.
• CRM experience with Dynamics CRM or Salesforce.

Responsibilities

• Establish trusted advisor relationships with Fluke FPC customers to meet/exceed expectations.
• Increase adoption, retention and revenue with key accounts.
• Develop success plans outlining critical success and growth factors.
• Collaborate with internal and external partners to deliver great customer experiences.

Skills

German language

English language

Communication

Independent work

Education

Bachelor's degree in Business

Tools

Dynamics CRM

Salesforce

Microsoft Word

Excel

Teams

Outlook

Job description

Fluke is seeking a Customer Success Specialist in Eindhoven to ensure customer satisfaction and drive growth with Fluke FPC accounts. You will build trusted advisor relationships, understand customer business needs, and identify upsell opportunities while collaborating with cross-functional teams.

The role requires German fluency and English capability, with 1–2 years in B2B. It offers a hybrid work policy and a dynamic international environment in an Eindhoven location.