Strategic Account Growth Lead — B2B SaaS (KYC)

Meshid; Amsterdam; Hybrid; EUR 68,000 - 100,000; Full time

Job summary

Meshid in Amsterdam is seeking an experienced Account Manager / Customer Success professional to deepen relationships with our existing Mesh ID customers. You will understand their operations, anticipate challenges, and ensure our platform remains essential to their compliance function.

You will drive revenue retention and expansions, lead stakeholders through quarterly reviews, and feed insights back to product and marketing to unlock new use cases.

Qualifications

• 4 to 7 years of account management or customer success experience in B2B SaaS.
• Proven track record of expanding revenue within existing accounts.
• Comfortable engaging with C-level and Head-of level in regulated businesses.
• Fluent in English; other European languages are a plus.

Responsibilities

• Own a portfolio of Mesh ID accounts and understand their business and compliance roadmap.
• Drive net revenue retention and expansion through upsells and new use cases.
• Lead quarterly business reviews with multiple stakeholders.
• Renew and grow contracts with confidence and proactivity.
• Identify risk early and coordinate with operations to resolve issues.

Skills

Account management

Customer success

Upsell

C-level communication

B2B SaaS

Revenue expansion

Job description

Meshid in Amsterdam is seeking an experienced Account Manager / Customer Success professional to deepen relationships with our existing Mesh ID customers. You will understand their operations, anticipate challenges, and ensure our platform remains essential to their compliance function.

You will drive revenue retention and expansions, lead stakeholders through quarterly reviews, and feed insights back to product and marketing to unlock new use cases.