Sales · Account Growth

Meshid; Amsterdam; Hybrid; EUR 68,000 - 100,000; Full time

Job summary

Meshid in Amsterdam is seeking an experienced Account Manager / Customer Success professional to deepen relationships with our existing Mesh ID customers. You will understand their operations, anticipate challenges, and ensure our platform remains essential to their compliance function.

You will drive revenue retention and expansions, lead stakeholders through quarterly reviews, and feed insights back to product and marketing to unlock new use cases.

Qualifications

• 4 to 7 years of account management or customer success experience in B2B SaaS.
• Proven track record of expanding revenue within existing accounts.
• Comfortable engaging with C-level and Head-of level in regulated businesses.
• Fluent in English; other European languages are a plus.

Responsibilities

• Own a portfolio of Mesh ID accounts and understand their business and compliance roadmap.
• Drive net revenue retention and expansion through upsells and new use cases.
• Lead quarterly business reviews with multiple stakeholders.
• Renew and grow contracts with confidence and proactivity.
• Identify risk early and coordinate with operations to resolve issues.

Skills

Account management

Customer success

Upsell

C-level communication

B2B SaaS

Revenue expansion

Job description

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Your mission is to deepen and expand our relationships with existing Mesh ID customers. You understand their operations, anticipate their next challenge before they do, and make sure Mesh ID stays essential to how they run their compliance function. You are the person clients call when they want to move fast.

Why now

We have built a customer base of 100+ regulated firms across Europe, the Channel Islands, the Middle East, and Asia. They are growing, their compliance requirements are evolving, and the platform underneath them is now fully AI-enabled, which opens up new possibilities every month. That means real expansion opportunity for someone who knows how to work an account with genuine care and commercial edge.

What you will do

• Own a portfolio of existing Mesh ID accounts. Understand their business, their compliance obligations, and their roadmap.
• Drive net revenue retention and expansion through upsells, new use cases, and additional workflow deployments
• Lead quarterly business reviews and build multi-stakeholder relationships at each account
• Identify risk early and work with the operations team to resolve issues before they become problems.
• Feed customer insight back into product and marketing.
• Renew and grow contracts with confidence.

What we are looking for

• 4 to 7 years of account management or customer success experience in B2B SaaS.
• Proven track record of expanding revenue within existing accounts.
• Strong commercial instinct. You know when to push and when to listen.
• Comfortable operating at C-level and Head-of level in regulated, compliance-driven businesses.
• Excellent communication and relationship management skills.
• Fluent in English. Additional European languages are a strong advantage.
• + Experience in fintech, regtech, or professional services software.
• + Familiarity with compliance, KYC, AML, or fund administration workflows.
• + Prior experience managing accounts in Channel Islands, Luxembourg, UAE, or Singapore markets.