Sales · Account Growth

Mesh ID; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Mesh ID in Amsterdam is seeking an experienced Account Manager to deepen relationships with our 100+ regulated clients across Europe. You understand their operations, anticipate their next challenge, and ensure Mesh ID remains essential to how they run compliance.

You will own a portfolio, drive net revenue retention and expansion through upsells, lead quarterly business reviews with multi-stakeholders, identify risk early with the operations team, and feed customer insight back into product and

Qualifications

• 4 to 7 years of account management or customer success experience in B2B SaaS.
• Proven track record of expanding revenue within existing accounts.
• Strong commercial instinct. You know when to push and when to listen.
• Fluent in English. Additional European languages are a strong advantage.

Responsibilities

• Own a portfolio of existing Mesh ID accounts. Understand their business, their compliance obligations, and their roadmap.
• Drive net revenue retention and expansion through upsells, new use cases, and additional workflow deployments
• Lead quarterly business reviews and build multi-stakeholder relationships at each account
• Identify risk early and work with the operations team to resolve issues before they become problems
• Feed customer insight back into product and marketing
• Renew and grow contracts with confidence

Skills

Account management

Upselling

Relationship building

B2B SaaS

Job description

Webinar Series | AI in KYC summer webinar series. Part 3 coming soon See all sessions

Your mission is to deepen and expand our relationships with existing Mesh ID customers. You understand their operations, anticipate their next challenge before they do, and make sure Mesh ID stays essential to how they run their compliance function. You are the person clients call when they want to move fast.

Why now

We have built a customer base of 100+ regulated firms across Europe, the Channel Islands, the Middle East, and Asia. They are growing, their compliance requirements are evolving, and the platform underneath them is now fully AI-enabled, which opens up new possibilities every month. That means real expansion opportunity for someone who knows how to work an account with genuine care and commercial edge.

What you will do

• Own a portfolio of existing Mesh ID accounts. Understand their business, their compliance obligations, and their roadmap.
• Drive net revenue retention and expansion through upsells, new use cases, and additional workflow deployments
• Lead quarterly business reviews and build multi-stakeholder relationships at each account
• Identify risk early and work with the operations team to resolve issues before they become problems
• Feed customer insight back into product and marketing
• Renew and grow contracts with confidence

What we are looking for

• 4 to 7 years of account management or customer success experience in B2B SaaS
• Proven track record of expanding revenue within existing accounts
• Strong commercial instinct. You know when to push and when to listen.
• Comfortable operating at C-level and Head-of level in regulated, compliance-driven businesses
• Excellent communication and relationship management skills
• Fluent in English. Additional European languages are a strong advantage.
• + Experience in fintech, regtech, or professional services software
• + Familiarity with compliance, KYC, AML, or fund administration workflows
• + Prior experience managing accounts in Channel Islands, Luxembourg, UAE, or Singapore markets