Store Manager: Sales, Service & Ops Leader

Clarks Outlet; Netherlands; Remote; EUR 38,000 - 52,000; Full time

Job summary

Clarks Outlet in the Netherlands is seeking a Store Manager to run a high-performing retail unit in line with business objectives.

You will lead and motivate the store team to deliver outstanding customer experiences, achieve sales targets and maximise profitability while maintaining brand standards and compliant operations.

You will plan staffing, oversee visual merchandising, handle stock integrity, safety, and HR processes, and continuously develop the team to reach KPIs.

Qualifications

• Leadership experience in retail management.
• Experience driving sales and KPIs in a fashion/retail environment.
• Ability to manage costs and store operations in line with brand standards.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high-performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensures the store administration processes are carried out effectively, with audit targets achieved.
• Ensures the effective management of the stock flow process to maximise sales and minimise losses

Skills

Team leadership

Sales target achievement

Customer experience

Profitability focus

Scheduling

Health and safety compliance

Job description

Clarks Outlet in the Netherlands is seeking a Store Manager to run a high-performing retail unit in line with business objectives.

You will lead and motivate the store team to deliver outstanding customer experiences, achieve sales targets and maximise profitability while maintaining brand standards and compliant operations.

You will plan staffing, oversee visual merchandising, handle stock integrity, safety, and HR processes, and continuously develop the team to reach KPIs.