Store Team Leader: Inspire Sales & Customer Experience

Clarks Outlet; Lelystad; Remote; EUR 28,000 - 42,000; Full time

Job summary

Clarks Outlet in Lelystad is seeking a Team Leader to support the Store Manager in all store operations and to lead the sales team to achieve commercial objectives. You will deputise in the Store Manager’s absence and help drive great customer experiences.

The role requires strong coaching skills, excellent communication, and the ability to motivate a team while maintaining high store standards and product knowledge. It is a hands-on, fast-paced retail position with opportunities to grow.

Qualifications

• Good retail experience including in a management role, leading a team.
• Strong coaching skills.
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
• Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
• Proficient in supporting people-processes and team development.
• Good experience in delivering and exceeding sales and targets. Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
• Good commercial skills.
• IT proficient with the ability to use a range of systems to manage in store activity.
• Good knowledge of and experience in Visual Merchandising.
• Proficiency in English needed for roles outside the UK and RoI.

Responsibilities

• Lead the sales team to achieve personal and store KPIs.
• Support the Store Manager to coach and develop the team to hit sales targets.
• Oversee the sales floor with strong floor control to keep the store welcoming.
• Utilize CSAT insights to improve customer experience and store operations.
• Support store operations and Visual Merchandising to meet standards.
• Upskill the team with product knowledge to drive sales.
• Organise and prioritise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate the team and improve performance.
• Assist Store Manager with people issues to avoid escalation.
• Build capability to manage store in the store manager's absence.

Skills

Team leadership

Coaching

Communication

Organisation

IT proficiency

Visual Merchandising

Product knowledge

English language

Job description

Clarks Outlet in Lelystad is seeking a Team Leader to support the Store Manager in all store operations and to lead the sales team to achieve commercial objectives. You will deputise in the Store Manager’s absence and help drive great customer experiences.

The role requires strong coaching skills, excellent communication, and the ability to motivate a team while maintaining high store standards and product knowledge. It is a hands-on, fast-paced retail position with opportunities to grow.