Store Manager (38 hours) - Westfield Mall of Netherlands

New Balance Netherlands BV; Netherlands; On-site; EUR 42,000 - 60,000; Full time

Job summary

New Balance Netherlands BV is seeking a Store Manager for our Westfield Mall of the Netherlands location in Leidschendam. You will lead a high performing team, oversee store operations, and engage customers with our brand promise from the moment they walk in.

We are looking for a proven leader with retail experience, a passion for customer service, and a strong eye for sales performance, visual standards, and loss prevention. Weekend and holiday availability is required.

Qualifications

• Proven people management and leadership experience.
• Retail experience preferred.
• Strong customer service skills.
• Knowledge of loss prevention procedures.
• High awareness of retail KPIs.
• Fluent in English.
• Willing to work weekends and holidays.

Responsibilities

• Drive and motivate your team to achieve store targets.
• Lead by example on shop floor and back of house.
• Maintain policies, visual merchandising, stock control and loss prevention.
• Execute the store retail game changer.
• Analyze store performance and adjust to improve productivity.
• Deliver customer satisfaction through elevated service and sales techniques.
• Coordinate rota and store scheduling.
• Manage HR operations for store team.
• Handle customer inquiries and escalation.
• Share feedback with Senior Management.
• Perform other duties as required.

Skills

People management

Leadership

Customer service

Loss prevention

Retail KPIs

English fluency

Tools

POS systems

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. This Store Manager position is based at our Westfield Mall of the Netherlands store in Leidschendam.

Job Mission

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

Major Accountabilities

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
• Manage the execution of the retail game changer in your store
• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Co-ordinates rota and store scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Accountable for maintaining health, safety and environmental standards in store
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
• Deals with enquiries and an escalation route for customer complaints
• Proactively share internal and external feedback to Senior Management
• Perform any other duties as required from Senior Management

Requirements for Success

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of the retail market/consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays -

Equal Opportunity Employer

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

About New Balance

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.