Retail Associate (Full Time 38 hrs) - Amsterdam

New Balance Netherlands BV; Amsterdam; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Commuting allowance

Retail bonus

Development opportunities

Inclusive environment

Staff discount

European projects

Uniform package

Job summary

New Balance Netherlands BV in Amsterdam is seeking an enthusiastic store associate who can engage, educate and entertain customers from the moment they walk through the door, living our brand values every day. You will strive to achieve personal KPIs, deliver total customer satisfaction along the end-to-end journey, and help keep the store commercial while upholding health, safety and company policies.

Flexible weekend work and a chance to grow within our European retail network are part of the

Qualifications

• Team player with strong customer service skills.
• Passion for retail and sales.
• Willingness to learn and adapt.
• Ability to perform basic maths and retail operations.
• Effective communication skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction across the end-to-end journey.
• Help keep the store commercial following company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Retail

Sales

Communication

Flexibility

Job description

JOB MISSION

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company's policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Commuting allowance
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we're also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.