Retail Associate (Full Time 38 hrs) - Amsterdam

New Balance; Amsterdam; On-site; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Competitive compensation

Commuting allowance

Retail Bonus Scheme

Staff discount

Development opportunities

Inclusive European locations

Uniform package

Job summary

New Balance in Amsterdam is seeking an energetic retail associate to engage, educate and entertain customers from entry to checkout. You will drive store performance by delivering great service and building lasting relationships.

You’ll thrive in a fast-paced environment, enjoy teamwork, and demonstrate strong communication and basic math skills. The role offers flexible hours, weekend shifts and opportunities for development across our European stores.

Qualifications

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

Responsibilities

• Achieve personal KPIs and contribute to store performance
• Deliver total customer satisfaction from entry to checkout
• Help maintain commercially focused store following company guidelines
• Adhere to company policies and procedures
• Maintain health, safety, and environmental standards in store
• Perform other duties as required by management

Skills

Customer service

Teamwork

Communication

Flexibility

Math basics

Retail operations

Tools

POS system

Job description

JOB MISSION

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Commuting allowance
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package