SRP Managing Assistant

Jones Lang LaSalle Incorporated; Den Haag; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in The Netherlands is seeking an experienced Staff Residential Property Assistant Manager to lead the SRP service across residential properties. This senior role blends strategic oversight with hands-on management, mentoring the SRP Assistant team, and coordinating with senior stakeholders.

You will ensure compliance with health and safety regulations, manage budgets and CAM reconciliations, and drive continuous service improvement while maintaining high client

Qualifications

• Bachelor's degree in property management or real estate is required.
• Experience supervising property management with budget accountability.
• Fluency in English and Dutch is required for stakeholder engagement.

Responsibilities

• Lead and mentor the SRP Assistant team to ensure consistent service.
• Oversee budgets, forecasting, and cost control across the SRP portfolio.
• Ensure compliance with health and safety legislation and ISO processes.
• Manage lease negotiations, move-ins/outs, and dispute resolution.
• Provide strategic reporting and stakeholder updates to senior leadership.
• Support business development and service improvements.

Skills

Property Management

Facilities Management

Budgeting & Forecasting

Lease Administration

CAM reconciliations

Health & Safety compliance

Leadership & People Management

Stakeholder Management

Communication

Analytical Thinking

Education

Bachelor's degree in Property Management or Real Estate

Professional certifications in property or facilities management

Tools

Microsoft Office

Excel

CAFm platforms

BI tools

Job description

## SRP Managing AssistantApply: On-site: The Hague, NLD: Full time: Posted Today: REQ538526**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## **Staff Residential Property Assistant Manager****Location:** The Netherlands **Employment Type:** Full-Time### **About the Role**We're seeking an experienced Staff Residential Property Assistant Manager to lead the delivery of our SRP service, ensuring exceptional standards across our residential property portfolio. This senior role combines strategic oversight with hands-on management, requiring someone who can drive operational excellence while mentoring and developing team members.As Assistant Manager, you'll take ownership of the complete SRP operation, managing complex property portfolios, guiding the SRP Assistant team, and serving as a key liaison between senior stakeholders. You'll ensure all properties meet stringent client standards, regulatory requirements, and contractual obligations while driving continuous service improvement.### **Key Responsibilities****Strategic Leadership & Team Management** Lead and mentor the SRP Assistant team, providing guidance, training, and performance management to ensure consistent service delivery. You'll develop and implement operational strategies that enhance efficiency and service quality while fostering a culture of excellence and continuous improvement. Delegate responsibilities effectively and ensure team members have the tools and support needed to succeed.**Senior Stakeholder Management** Serve as the primary escalation point for complex property matters, maintaining strategic relationships with senior client representatives, landlords, managing agencies, and key suppliers. You'll participate in senior-level meetings, present performance reports to client leadership, and negotiate favorable terms with landlords and service providers. Your ability to influence and manage expectations at the executive level will be critical.**Portfolio Oversight & Financial Management** Oversee the complete SRP portfolio with full accountability for budgets, financial forecasting, and cost control. You'll oversee budget preparation, CAM reconciliations, variance analysis, and financial reporting while identifying opportunities for cost optimization without compromising service quality. Monitor portfolio performance against KPIs and SLAs, implementing corrective actions where necessary.**Complex Property & Compliance Management** Take ownership of the most complex and high-value properties, managing challenging move-in/move-out cycles, lease negotiations, and dispute resolution. Ensure comprehensive compliance with health and safety legislation, ISO processes, and client policies across the entire portfolio. Conduct thorough reviews of leases, diagnostic reports, insurance claims, and all H&S documentation, providing expert interpretation and guidance.**Operational Excellence** Drive process improvements and standardization across SRP operations, identifying and implementing best practices. Coordinate major subcontractor works and internal technical projects, ensuring quality standards and contractual deadlines are consistently met. Develop and maintain comprehensive reporting systems that provide clear visibility of portfolio performance, risks, and opportunities.**Risk Management & Quality Assurance** Implement and monitor robust safety systems, ensuring full adherence to JLL Safety Standards and regulatory requirements across all properties. Manage complex claims, insurance issues, and risk mitigation strategies. Conduct regular quality audits of properties and team deliverables, addressing non-compliance proactively.**Business Development Support** Contribute to client relationship development and retention strategies. Participate in new business presentations and service reviews, demonstrating the value and quality of JLL's SRP offering. Identify opportunities for service expansion within the existing client base.### **Essential Qualifications & Experience****Education & Professional Background** A bachelor's degree from an accredited institution in Property Management, Real Estate, Facilities Management, or related field is required. Substantial commercial property management experience with demonstrated progression to supervisory or management level is essential. Professional certifications in property or facilities management are highly desirable.**Technical & Financial Expertise** Proven experience managing property portfolios with full budget accountability, including financial forecasting, variance analysis, and cost control. Advanced knowledge of lease administration, CAM reconciliations, and property accounting platforms is required. You must demonstrate expert-level understanding of health and safety legislation, building regulations, and compliance frameworks relevant to residential property management.**Leadership & Management Skills** Demonstrated ability to lead, develop, and motivate teams to achieve exceptional performance. Experience implementing process improvements and driving operational excellence through others. Proven track record of managing complex stakeholder relationships at senior organizational levels, with the ability to influence and negotiate effectively.**Communication & Interpersonal Excellence** Exceptional communication skills with the ability to present complex information clearly to senior executives, client leadership, and diverse stakeholders. You must articulate business cases, present performance data convincingly, and facilitate productive discussions that drive decisions. Your written communication should be polished and professional, suitable for senior-level correspondence and reporting.**Problem-Solving & Decision-Making** Advanced analytical and critical thinking abilities with a track record of resolving complex property and operational challenges. You'll need to make sound judgments under pressure, balancing competing priorities while maintaining service quality and client satisfaction. Strategic thinking combined with practical implementation skills is essential.**Organizational Excellence** Exceptional organizational and project management capabilities with proven ability to oversee multiple complex workstreams simultaneously. You must demonstrate meticulous attention to detail while maintaining strategic perspective, ensuring nothing falls through the cracks while keeping the team focused on overarching goals.**Personal Attributes** High levels of reliability, professional integrity, and discretion are critical given the confidential nature of staff residential arrangements. You should be a proactive self-starter who thrives in dynamic environments, demonstrates resilience under pressure, and maintains composure when managing challenging situations or difficult stakeholders.**Technical Proficiency** Advanced proficiency in Microsoft Office suite is required, with particular emphasis on Excel for financial analysis and reporting. Experience with property management systems, CAFM platforms, and business intelligence tools is highly desirable.### **Language & Location Requirements****English at C1 level (fluent)** and **Dutch at B2 level or above** are required for this senior position given the extensive stakeholder engagement and documentation requirements.Applicants must already be located in **The Netherlands** and hold either an **EU passport** or **Dutch Residence Permit marked 'arbeid vrij toegestaan'**.### **Why Join JLL?**This role offers significant career development opportunity within a global organization renowned for excellence in property and facilities management. You'll lead meaningful work that directly impacts client satisfaction while developing your leadership capabilities and expanding your property management expertise.**To apply, please submit your CV and a cover letter outlining your relevant experience and why you're the ideal candidate for this position.****Location:**On-site –The Hague, NLD