Residential Property Coordinator | SRP Lead

Jones Lang LaSalle Incorporated; Den Haag; On-site; EUR 36,000 - 51,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an SRP Assistant to deliver Staff Residential Property services in The Hague. You will own the full SRP posting cycle, identify rental properties, coordinate moves, and liaise with landlords, FM teams and subcontractors to meet client standards and safety policies.

The role requires strong organisational skills, exceptional customer service, and the ability to manage multiple moving parts while ensuring compliance with HS&E regulations and contractual

Qualifications

• A bachelor’s degree from an accredited institution preferred or equivalent.
• Commercial property management experience required.
• Experience preparing budgets, CAM reconciliations, and financial reports is required.
• Experience using a property management accounting platform.
• Articulate, professional with excellent customer services skills.
• Excellent communication skills, written and oral.
• Demonstrated ability to communicate effectively at all levels, including internal and external customers, co-workers, suppliers, partners and subcontractors.
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the public.
• Ability to maintain very high levels of confidentiality critical.
• Proven ability to prioritise work, working within tight deadlines, and multi-tasking.
• Good decision making and problem-solving abilities is essential.
• The role requires high levels of reliability, dependability, honesty and integrity.
• Articulate and organised to ensure, business documentation is maintained, and kept in line with company policies and procedures and contractual obligations and requirements.
• IT literate with an advanced level of Microsoft Office applications.
• Logical, self-starter able to work with minimal supervision.

Responsibilities

• Full preparation of residential properties: ensuring that properties are ready for occupancy within contractual deadlines.
• Have an in-depth understanding on how to read and evaluate leases, diagnostic, invoices, CPI index, documentation and all related H&S documents for staff residential properties.
• Supervision of move activities and related administration: oversee and coordinate move-in and move-outs, including all associated administrative tasks.
• Ensure that inventories always contains sufficient and explicit evidence (i.e. photos, relevant writings).
• Coordinate subcontractor works and works to be completed by internal technicial team on the SRP portfolio, respecting property health and safety requirements and maintaining quality standards.
• Planning in appointments with Sub contractors and occupants.
• Serve as a single point of contact for customers in assigned properties: End to end liaison with the Landlords/Managing Agencies & Occupants on a day to day basis and report to the SRP Manager in case of escalation.
• Create and maintain excellent relationships with LL / Managing Agencies and occupants.
• Monitor and control reporting on all residential property related works to ensure strict adherence to contractual KPIs and SLAs.
• Manage claims and insurance issues.
• Assist in pro-actively implementing, monitoring and controlling a robust safe-system of work ensuring full adherence to Health, Safety and Environmental legislation.
• Ensure strict adherence to all processes and procedures; not limited to but including; Work order management, Company Documentation, Work Instructions, ISO Processes, Coshh Assessments, Risk Assessments and Method Statements.
• Ensure that JLL Safety Standards are complied with and target reporting is achieved.
• Creates a safety culture that looks for continuous improvement.
• Completes all business reporting in a timely manner.
• Develop and maintain productive working relationships with client/EOT staff and client members.
• Work closely with SRP Manager / Facilities Manager, and client representatives on Estates & Services matter as appropriate.
• Actively participate in regular forums / meetings etc. on all Estates & Facilities issues or as required.

Skills

Property management

Budgeting & CAM reconciliations

Financial reporting

Property management software

Customer service

Communication skills

Confidentiality

Office IT skills

Organised & proactive

Education

Bachelor’s degree in relevant field

Tools

Property management software

Job description

Jones Lang LaSalle Incorporated is seeking an SRP Assistant to deliver Staff Residential Property services in The Hague. You will own the full SRP posting cycle, identify rental properties, coordinate moves, and liaise with landlords, FM teams and subcontractors to meet client standards and safety policies.

The role requires strong organisational skills, exceptional customer service, and the ability to manage multiple moving parts while ensuring compliance with HS&E regulations and contractual