SRP Managing Assistant

JLL; Den Haag; On-site; EUR 90,000 - 110,000; Full time

Job summary

JLL in The Netherlands is seeking an experienced Staff Residential Property Assistant Manager to lead the SRP service across our residential portfolio. This senior role combines strategic oversight with hands-on management, mentoring the SRP Assistant team, and serving as a key liaison with senior stakeholders.

You will ensure properties meet client standards, regulatory requirements, and contractual obligations while driving continuous service improvement.

Qualifications

• Bachelor's degree in Property Management, Real Estate, Facilities Management, or related field.
• Substantial commercial property management experience with supervisory or management progression.
• Professional certifications in property or facilities management are highly desirable.

Responsibilities

• Lead and mentor the SRP Assistant team to ensure consistent service delivery.
• Serve as primary escalation point for complex property matters with senior client representatives and landlords.
• Oversee the SRP portfolio with budgets, financial forecasting, and cost control.
• Ensure compliance with health and safety legislation, ISO processes, and client policies across the portfolio.
• Drive process improvements and standardization across SRP operations.
• Conduct regular quality audits and address non-compliance proactively.
• Support business development through client relationships and service reviews.

Skills

Strategic leadership

Team management

Stakeholder management

Budget accountability

Operational excellence

Risk management

Quality assurance

Business development support

Education

Bachelor's degree in Property Management

Real Estate or Facilities Management related field

Professional certifications in property or facilities management

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Staff Residential Property Assistant Manager

Location: The Netherlands

Employment Type: Full-Time

About the Role

We're seeking an experienced Staff Residential Property Assistant Manager to lead the delivery of our SRP service, ensuring exceptional standards across our residential property portfolio. This senior role combines strategic oversight with hands-on management, requiring someone who can drive operational excellence while mentoring and developing team members.

As Assistant Manager, you'll take ownership of the complete SRP operation, managing complex property portfolios, guiding the SRP Assistant team, and serving as a key liaison between senior stakeholders. You'll ensure all properties meet stringent client standards, regulatory requirements, and contractual obligations while driving continuous service improvement.

Key Responsibilities

Strategic Leadership & Team Management

Lead and mentor the SRP Assistant team, providing guidance, training, and performance management to ensure consistent service delivery. You'll develop and implement operational strategies that enhance efficiency and service quality while fostering a culture of excellence and continuous improvement. Delegate responsibilities effectively and ensure team members have the tools and support needed to succeed.

Senior Stakeholder Management

Serve as the primary escalation point for complex property matters, maintaining strategic relationships with senior client representatives, landlords, managing agencies, and key suppliers. You'll participate in senior-level meetings, present performance reports to client leadership, and negotiate favorable terms with landlords and service providers. Your ability to influence and manage expectations at the executive level will be critical.

Portfolio Oversight & Financial Management

Oversee the complete SRP portfolio with full accountability for budgets, financial forecasting, and cost control. You'll oversee budget preparation, CAM reconciliations, variance analysis, and financial reporting while identifying opportunities for cost optimization without compromising service quality. Monitor portfolio performance against KPIs and SLAs, implementing corrective actions where necessary.

Complex Property & Compliance Management

Take ownership of the most complex and high-value properties, managing challenging move-in/move-out cycles, lease negotiations, and dispute resolution. Ensure comprehensive compliance with health and safety legislation, ISO processes, and client policies across the entire portfolio. Conduct thorough reviews of leases, diagnostic reports, insurance claims, and all H&S documentation, providing expert interpretation and guidance.

Operational Excellence

Drive process improvements and standardization across SRP operations, identifying and implementing best practices. Coordinate major subcontractor works and internal technical projects, ensuring quality standards and contractual deadlines are consistently met. Develop and maintain comprehensive reporting systems that provide clear visibility of portfolio performance, risks, and opportunities.

Risk Management & Quality Assurance

Implement and monitor robust safety systems, ensuring full adherence to JLL Safety Standards and regulatory requirements across all properties. Manage complex claims, insurance issues, and risk mitigation strategies. Conduct regular quality audits of properties and team deliverables, addressing non-compliance proactively.

Business Development Support

Contribute to client relationship development and retention strategies. Participate in new business presentations and service reviews, demonstrating the value and quality of JLL's SRP offering. Identify opportunities for service expansion within the existing client base.

Essential Qualifications & Experience

Education & Professional Background

A bachelor's degree from an accredited institution in Property Management, Real Estate, Facilities Management, or related field is required. Substantial commercial property management experience with demonstrated progression to supervisory or management level is essential. Professional certifications in property or facilities management are highly desirable.

Technical & Financial Expertise

Proven experience managing property portfolios with full budget accountability, including financial forecasting, variance analysis, and cost control. Advanced knowledge of lease administr