SRP Assistant

Jones Lang LaSalle Incorporated; Den Haag; On-site; EUR 36,000 - 48,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a SRP Assistant to deliver Staff Residential Property services in The Hague, NL. You will ensure properties are ready for occupancy and manage leases, invoices, and health and safety documentation with attention to detail.

You will coordinate move-ins/outs, supervise related admin, and act as a single point of contact for Landlords, managing agencies, and occupants. Strong MS Office and communication skills are essential.

Qualifications

• Bachelor’s degree from an accredited institution preferred or equivalent.
• Experience managing commercial properties and related budgets is expected.
• Strong communication and client service skills essential.
• Experience with budgeting, CAM reconciliations, and financial reporting is required.
• Experience using property management accounting platforms.
• Proficient to communicate with internal/external stakeholders at all levels.
• IT literacy with MS Office suite and basic reporting capabilities.

Responsibilities

• Prepare residential properties for occupancy within contractual deadlines.
• Read, read leases, invoices, CPI index, and H&S documents for staff properties.
• Coordinate move-ins/outs and related admin tasks.
• Maintain inventories with evidence (photos, docs).
• Coordinate subcontractors and internal teams ensuring safety compliance.
• Plan appointments with sub contractors and occupants.
• Act as liaison with landlords, managing agencies, and occupants daily.

Skills

Property management

Leases & invoicing

Budgeting

MS Office

Communication

Customer service

Health & safety

Attention to detail

Education

Bachelor’s degree preferred

Tools

Property management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

The SRP Assistant is responsible for delivering the Staff Residential Property service and support in compliance with guidelines and relevant health and safety legislation. The SRP Assistant is responsible for delivering the SRP service in compliance with client's guidelines and relevant health and safety legislation.

Responsibilities

• Full preparation of residential properties: ensuring that properties are ready for occupancy within contractual deadlines.
• Have an in-depth understanding on how to read and evaluate leases, diagnostic, invoices, CPI index, documentation and all related H&S documents for staff residential properties.
• Supervision of move activities and related administration: oversee and coordinate move-in and move-outs, including all associated administrative tasks.
• Ensure that inventories always contains sufficient and explicit evidence (i.e. photos, relevant writings).
• Coordinate subcontractor works and works to be completed by internal technicial team on the SRP portfolio, respecting property health and safety requirements and maintaining quality standards.
• Planning in appointments with Sub contractors and occupants.
• Serve as a single point of contact for customers in assigned properties: End to end liaison with the Landlords/Managing Agencies & Occupants on a day to day basis and report to the SRP Manager in case of escalation.
• Create and maintain excellent relationships with LL / Managing Agencies and occupants.
• Monitor and control reporting on all residential property related works to ensure strict adherence to contractual KPIs and SLAs.
• Manage claims and insurance issues.
• Assist in pro-actively implementing, monitoring and controlling a robust safe-system of work ensuring full adherence to Health, Safety and Environmental legislation.
• Ensure strict adherence to all processes and procedures; not limited to but including; Work order management, Company Documentation, Work Instructions, ISO Processes, Coshh Assessments, Risk Assessments and Method Statements.
• Ensure that JLL Safety Standards are complied with and target reporting is achieved.
• Creates a safety culture that looks for continuous improvement.
• Completes all business reporting in a timely manner.
• Develop and maintain productive working relationships with client/EOT staff and client members.
• Work closely with SRP Manager / Facilities Manager, and client representatives on Estates & Services matter as appropriate.
• Actively participate in regular forums / meetings etc. on all Estates & Facilities issues or as required.
• The role requires excellent organisation skills, exceptional customer service, with the ability to manage customer’ and client’ expectation whilst maintaining and providing exceptional customer service and engagement.
• The role requires high levels of reliability, dependability, honesty and integrity.

Skills & Experience

• A bachelor’s degree from an accredited institution preferred or equivalent.
• Sufficient or appropriate commercial property management experience.
• Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required.
• Experience of using a property management accounting platform.
• Articulate, professional with excellent customer services skills.
• Excellent communication skills, written and oral.
• Demonstrated ability to communicate effectively at all levels, including internal and external customers, co-workers, suppliers, partners and subcontractors.
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the public.
• Ability to maintain very high levels of confidentiality critical.
• Proven ability to prioritise work, working within tight deadlines, and multi-tasking, namely planning, organising and monitoring several activities at the same time.
• Good decision making and problem-solving abilities is essential.
• Articulate and organised to ensure, business documentation is maintained, and kept in line with company policies and procedures and contractual obligations and requirements.
• IT literate with an advanced level of Microsoft Office applications.
• Logical, self-starter able to work with minimal supervision.

Languages & Location

• English C1 & Dutch at B1 level would be preferable.
• Applicants must already be located in The Netherlands, have an EU passport or Dutch Residence Permit 'arbeid vrij toegestaan'
• Location: On-site –The Hague, NLD

Equal Opportunity & Accommodation

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

Candidate Privacy Statement

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

About the Company

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.