Spa Employee

De L'Europe Amsterdam

Amsterdam

On-site

EUR 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

25 vacation days and 8% holiday allowance

Pension Horeca & Catering

Travel allowance

Discount on health insurance

Lease your own Swapfiets

Experience stay at De L’Europe Amsterdam

50% discount in our own restaurants & bars

Friends and family discount rate

Varied fresh and healthy meals

Discount on your TrainMore subscription

Personal coaching

Development opportunities

Job summary

De L'Europe Amsterdam is looking for a Spa Employee to ensure seamless operation at our luxury spa in the heart of Amsterdam. This role involves managing bookings, welcoming guests, and maintaining high operational standards.

The ideal candidate will have experience in a luxury spa or hospitality environment, strong communication skills, and be detail-oriented. We offer a supportive working environment and various employee benefits including vacation days, pension, and discounts.

Qualifications

Experience in a spa or luxury hospitality environment.
Ability to manage bookings and ensure smooth operations.
Excellent communication skills with guests and team.

Responsibilities

Manage daily operations of the spa.
Welcome guests and handle enquiries confidently.
Maintain hygiene and operational standards.

Skills

Experience in a spa, wellness or luxury hospitality environment

Confident in managing bookings and scheduling

Warm, attentive, and professional

Organized and calm under pressure

Fluent in English; Dutch or other languages

Tools

Experience with spa booking or hotel management software

Job description

About Us

De L’Europe Amsterdam is one of the Netherlands’ most iconic five-star hotels, located on the banks of the Amstel in the heart of Amsterdam. Our Spa & Wellness is a place where guests come to truly unwind, and where every detail matters. We work according to Forbes Travel Guide five-star standards and partner with Biologique-Recherche. We are looking for a Spa Employee who takes pride in delivering a seamless guest experience and knows how to keep a luxury spa running at its best.

What You’ll Do

As Spa Employee you are a key part of the daily operations of our Spa & Wellness. You, together with the Assistant Spa Manager, guide and support our new spa therapists and spa trainees/colleagues, helping them develop and ensuring they understand what is expected of them. Your role is varied: one moment you are managing the booking schedule, the next you are welcoming a guest or briefing a trainee.

You are responsible for planning and managing spa bookings and making sure the schedule runs smoothly. You are the main point of contact between guests and our therapists, ensuring clear communication and a well-coordinated flow of treatments throughout the day. You guide and support our spa trainees, helping them develop and making sure they know what is expected of them.

At the reception you welcome guests, handle enquiries and provide confident information about our facilities, treatments and products. After completing the training, you will be confident in presenting and selling Biologique Recherche products. You keep the spa environment calm, clean and perfectly presented at all times, and maintain hygiene and operational standards in line with hotel policy. You also assist with daily checklists, inventory management and administrative tasks as needed.

Who You Are

Experience in a spa, wellness or luxury hospitality environment
Confident in managing bookings and scheduling, with a good overview of a busy agenda
A natural host — warm, attentive and professional in every interaction
Willing to learn and continuously improve
Organised and calm under pressure, even when the spa is at full capacity
A clear communicator who connects easily with both guests and colleagues
Detail‑oriented and proactive in keeping the spa environment at the right standard
Fluent in English; Dutch or other languages are a plus
Available for both full‑time and part‑time hours, including weekends

Nice to have