South Central Customer Experience & Order Leader

Essity; Zeist; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Essity is seeking a Customer Facing & Order Management Team Leader for its South Central region, to lead and develop a team delivering exceptional customer service and efficient order management. The role is based in Zeist (Netherlands) or Mannheim (Germany) and requires fluency in French and English in an international setting.

You will coach, motivate, and align cross-functional teams with Sales, Marketing and Supply Chain to drive service levels, improve processes, and enhance customer

Qualifications

• Proven leadership of customer-facing teams.
• Experience with order management and CRM systems.
• Fluent in French and English; German/Dutch a plus.

Responsibilities

• Lead and develop a team of Customer Facing & Order Management Representatives.
• Drive high customer satisfaction and collaboration with Sales and Marketing.
• Manage escalations and ensure timely order processing.
• Monitor KPIs and service levels; drive improvements.
• Foster cross-functional partnership across Supply Chain and other functions.

Skills

People leadership

Customer service

French language

English language

Cross-functional collaboration

Stakeholder management

Data analysis

Process improvement

CRM software

Tools

CRM software

Job description

Essity is seeking a Customer Facing & Order Management Team Leader for its South Central region, to lead and develop a team delivering exceptional customer service and efficient order management. The role is based in Zeist (Netherlands) or Mannheim (Germany) and requires fluency in French and English in an international setting.

You will coach, motivate, and align cross-functional teams with Sales, Marketing and Supply Chain to drive service levels, improve processes, and enhance customer