Customer Operations Team Leader - Coach, Deliver & Grow

Sofico; Houten; On-site; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Company car with fuel card

Pension plan

Bike lease

Flexible office hours

Work from home

Job summary

Sofico is seeking a Customer Operations Team Manager (m/f/d) in the Netherlands to lead and develop a high-performing team responsible for delivering software solutions. You will set direction, coach staff, and partner with stakeholders to ensure successful outcomes.

You bring a solid background in ERP or complex implementations, strong leadership, and excellent Dutch (C1) and English communication. The role offers an international, open culture with onboarding and ongoing development

Qualifications

• Proven leadership of software delivery teams.
• Experience coaching and career development.
• ERP implementations experience required.

Responsibilities

• Set team direction aligned with Sofico goals.
• Coach and develop team members for growth.
• Drive continuous improvement and operational excellence.
• Oversee end-to-end project delivery with scrum master.
• Recruiting and onboarding new staff.
• Foster collaboration and strong relationships.

Skills

Team leadership

Coaching & mentoring

Interpersonal skills

Collaboration

Software knowledge

Project lifecycle

Software configuration

Dutch language (C1)

English proficiency

Career coaching

Education

HBO

Tools

ERP systems

Job description

Sofico is seeking a Customer Operations Team Manager (m/f/d) in the Netherlands to lead and develop a high-performing team responsible for delivering software solutions. You will set direction, coach staff, and partner with stakeholders to ensure successful outcomes.

You bring a solid background in ERP or complex implementations, strong leadership, and excellent Dutch (C1) and English communication. The role offers an international, open culture with onboarding and ongoing development