ServiceNow Technical Developer (ID: 4049)

Stafide; Amsterdam; On-site; EUR 70,000 - 120,000; Full time

Job summary

Stafide is seeking a ServiceNow Technical Developer to design, configure, and implement ITSM and CSM solutions on the ServiceNow platform. You will build and maintain workflows, UI policies, client scripts, and integrations.

You will work with Agile teams, ensure coding standards, and participate in upgrades, CMDB, Discovery, and asset management. CSA certification is mandatory; CAD and ITSM/CSM certifications preferred.

Qualifications

• 6–8 years of professional experience in ServiceNow development.
• Strong hands-on experience in ITSM and CSM implementations.
• Deep knowledge of ServiceNow development, configuration, and scripting.
• Experience with HTML, CSS, Jelly, and AngularJS.
• Experience with Flow Designer, Integration Hub, and Orchestration.
• Experience developing integrations using REST and SOAP APIs.
• Experience with MID Server, CMDB, Discovery, and Asset Management.
• Knowledge of ITIL processes and security guidelines; CSA required.

Responsibilities

• Analyze business and technical requirements and translate them into ServiceNow solutions.
• Design and implement scalable configurations and customizations across ITSM and CSM.
• Develop and troubleshoot complex workflows and Flow Designer automations.
• Develop and troubleshoot integrations using REST, SOAP, MID Server, Integration Hub, and Orchestration.
• Collaborate with external systems such as CRM/ERP and internal stakeholders in Agile teams.

Skills

ServiceNow development

ITSM implementation

CSM implementation

Scripting

REST/SOAP integrations

Agile/Scrum

Stakeholder management

Communication

Education

CSA certification

ITSM/CSM CAD (preferred)

Tools

Flow Designer

Integration Hub

Orchestration

MID Server

REST APIs

SOAP APIs

Job description

ServiceNow Technical Developer (ID: 4049)

As a ServiceNow Technical Developer, you will:

• Design, configure, develop, and implement solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM).
  
• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
  
• Develop and maintain complex workflows, Flow Designer flows, and automation solutions.
  
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
  
• Develop and maintain integrations using REST and SOAP APIs, MID Server, Integration Hub, and Orchestration.
  
• Build secure, scalable, and reliable integrations with external systems such as CRM and ERP platforms.
  
• Manage ServiceNow instance upgrades, cloning activities, and platform performance optimization.
  
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
  
• Ensure solutions follow ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.
  
• Collaborate with technical teams, business stakeholders, and other project teams to deliver effective ServiceNow solutions.
  
• Participate in Agile/Scrum development activities and contribute throughout the solution development lifecycle.
  

What You Bring to the Table:

• 6–8 years of overall professional experience in ServiceNow development.
  
• Strong hands-on experience in ServiceNow ITSM and CSM implementation.
  
• Strong knowledge of ServiceNow development, configuration, and scripting.
  
• Experience with HTML, CSS, Jelly, and AngularJS.
  
• Hands-on experience with Flow Designer, Integration Hub, and Orchestration.
  
• Strong experience developing and maintaining Business Rules, Client Scripts, UI Policies, and Script Includes.
  
• Experience developing integrations using REST and SOAP APIs.
  
• Experience working with MID Server and external system integrations.
  
• Knowledge of CMDB, Discovery, and Asset Management.
  
• Understanding of ITIL processes, ServiceNow best practices, coding standards, and security guidelines.
  
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
  
• ServiceNow Certified Implementation Specialist – ITSM and CSM certifications are preferred.
  
• Certified Application Developer (CAD) certification is an advantage.
  
• Strong communication and stakeholder management skills.
  
• Experience working in Agile/Scrum environments.
  

You should possess the ability to:

• Analyze business and technical requirements and translate them into effective ServiceNow solutions.
  
• Design and implement scalable ServiceNow configurations and customizations across ITSM and CSM.
  
• Design and implement complex workflows and Flow Designer automations.
  
• Develop and troubleshoot integrations using REST, SOAP, MID Server, Integration Hub, and Orchestration.
  
• Work effectively with external systems and enterprise applications such as CRM and ERP platforms.
  
• Troubleshoot ServiceNow platform, workflow, scripting, integration, and performance-related issues.
  
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
  
• Apply ServiceNow development standards, ITIL processes, security guidelines, and best practices.
  
• Manage platform upgrades, cloning activities, and performance optimization.
  
• Communicate effectively with stakeholders and collaborate across technical and business teams.
  
• Work independently while contributing effectively within an Agile/Scrum team.
  
• Identify opportunities for automation, optimization, and continuous improvement of ServiceNow solutions.
  

What we bring to the table:

• The opportunity to work on enterprise-level ServiceNow ITSM and CSM solutions.
  
• Exposure to complex ServiceNow development, configuration, workflow automation, and integrations.
  
• Opportunities to work with Flow Designer, Integration Hub, Orchestration, REST/SOAP APIs, and MID Server.
  
• Exposure to ServiceNow platform administration, including upgrades, cloning, performance optimization, CMDB, Discovery, and Asset Management.
  
• An Agile/Scrum working environment focused on collaboration, technical excellence, and continuous improvement.
  
• Opportunities to apply and strengthen ServiceNow development best practices, ITIL processes, automation, and integration capabilities.
  

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.