ServiceNow Business Process Consultant (ID: 4100)

Stafide; Amsterdam; On-site; EUR 85,000 - 110,000; Full time

Job summary

Stafide in Amsterdam seeks a ServiceNow Business Process Consultant to drive end-to-end process improvements and design efficient workflows with stakeholders. You will gather requirements, write user stories and acceptance criteria, and deliver knowledge transfer documentation to ensure successful solutions.

The role emphasizes collaboration with product teams, handling escalations, and mentoring junior consultants while applying AI-enabled approaches to optimize workflows and decision-making.

Qualifications

• 6–8 years of relevant professional experience in business process consulting.
• Strong knowledge of ServiceNow and its workflow capabilities.
• Experience gathering requirements, conducting workshops, and translating requirements into functional specifications.
• Hands-on experience developing user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
• Experience designing and improving business workflows using ServiceNow capabilities and established best practices.
• Relevant ServiceNow certifications aligned with the specific workflow domain.

Responsibilities

• Build trusted, long-term customer relationships by delivering consulting services and driving end-to-end business process improvements.
• Collaborate with technical consultants and business stakeholders to design efficient workflows aligned with customer requirements and business objectives.
• Conduct workshops to gather requirements, analyze existing processes, and translate business needs into functional specifications.
• Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support successful solution delivery.
• Apply ServiceNow platform knowledge and workflow expertise to design solutions that align with platform capabilities and industry best practices.
• Identify opportunities for workflow optimization, automation, and continuous improvement.
• Work closely with product teams to share customer insights, recommend enhancements, and promote best practices.
• Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
• Coach and guide Associate Business Process Consultants, supporting their professional development and delivery excellence.
• Train customers to develop user stories, define acceptance criteria, establish testing strategies, and prepare knowledge transfer documentation.
• Leverage AI tools and capabilities to streamline workflows, support decision-making, and improve business processes.
• Maintain relevant ServiceNow certifications and stay up to date with workflow capabilities and best practices.

Skills

ServiceNow expertise

Workflow optimization

Business process consulting

Workshop facilitation

Stakeholder management

Requirements gathering

User stories & acceptance criteria

AI in workflows

Tools

ServiceNow

Job description

ServiceNow Business Process Consultant (ID: 4100)

As a ServiceNow Business Process Consultant, you will:

• Build trusted, long-term customer relationships by delivering consulting services and driving end-to-end business process improvements.
  
• Collaborate with technical consultants and business stakeholders to design efficient workflows aligned with customer requirements and business objectives.
  
• Conduct workshops to gather requirements, analyze existing processes, and translate business needs into functional specifications.
  
• Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support successful solution delivery.
  
• Apply ServiceNow platform knowledge and workflow expertise to design solutions that align with platform capabilities and industry best practices.
  
• Identify opportunities for workflow optimization, automation, and continuous improvement.
  
• Work closely with product teams to share customer insights, recommend enhancements, and promote best practices.
  
• Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
  
• Coach and guide Associate Business Process Consultants, supporting their professional development and delivery excellence.
  
• Train customers to develop user stories, define acceptance criteria, establish testing strategies, and prepare knowledge transfer documentation.
  
• Leverage AI tools and capabilities to streamline workflows, support decision-making, and improve business processes.
  
• Maintain relevant ServiceNow certifications and stay up to date with workflow capabilities and best practices.

What You Bring to the Table:

• 6–8 years of relevant professional experience in business process consulting, workflow optimization, or a similar consulting role.
  
• Strong knowledge of ServiceNow and its workflow capabilities.
  
• Experience gathering business requirements, conducting workshops, and translating requirements into functional specifications.
  
• Hands-on experience developing user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
  
• Experience designing and improving business workflows using ServiceNow capabilities and established best practices.
  
• Relevant ServiceNow certifications aligned with the specific workflow domain.
  
• Experience managing complex issues, resolving escalations, and driving solutions independently.
  
• Understanding of AI concepts and experience exploring or applying AI tools to improve workflows, decision-making, and operational efficiency.
  
• Strong stakeholder management, analytical, problem-solving, and communication skills.
  
• Experience coaching junior consultants or supporting team development.
  
• Background in professional services or an equivalent consulting environment.
  

You Should Possess the Ability To:

• Build strong customer relationships and understand business needs.
  
• Lead workshops and facilitate discussions with technical and non-technical stakeholders.
  
• Translate business requirements into practical, scalable ServiceNow workflow solutions.
  
• Manage consulting engagements and drive complex issues through analysis and resolution.
  
• Take ownership of functional delivery while ensuring alignment with customer expectations.
  
• Guide junior team members, provide constructive feedback, and share best practices.
  
• Identify opportunities for automation, process improvement, and the effective use of AI.
  
• Work collaboratively with customers, technical consultants, and product teams.
  

What We Bring to the Table:

• Opportunity to work on ServiceNow consulting engagements focused on business process improvement.
  
• Exposure to workflow design, automation, and AI-enabled process optimization.
  
• Collaboration with customers, technical consultants, and product teams.
  
• Opportunities to contribute to functional leadership, customer success, and continuous improvement initiatives.
  

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.