ServiceNow Developer

Gazelle Global; Amsterdam; On-site; EUR 65,000 - 85,000; Full time

Job summary

A leading tech solutions provider is looking for an experienced ServiceNow Developer to manage their ServiceNow environment in Amsterdam. In this role, you will ensure platform stability and performance, collaborate in an Agile/DevOps setup, and provide support for incidents and service requests. The ideal candidate has at least 5 years of hands-on experience with ServiceNow and holds relevant certifications. You will also be involved in configuration management and optimizing workflows.

Qualifications

• Minimum 5 years of experience managing a ServiceNow environment.
• Strong knowledge of the CMDB structure and CSDM framework.
• Experience working in Agile and DevOps methodologies.

Responsibilities

• Manage the ServiceNow platform ensuring its availability and performance.
• Perform platform health checks and proactive monitoring.
• Coordinate release and upgrade management for the platform.

Skills

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

ServiceNow modules (ITSM, ITOM, HRSD, SecOps, APM)

Analytical skills

Troubleshooting skills

Tools

ServiceNow Studio

Flow Designer

Scripted REST APIs

Business Rules

Job description

Role Overview

We are seeking an experienced ServiceNow Developer to manage, configure, and enhance a complex ServiceNow environment. The role focuses on platform stability, performance, and continuous improvement while working in an Agile/DevOps setup with functional administrators and developers.

Key Responsibilities

• Manage the ServiceNow platform, ensuring availability, performance, and stability
• Perform platform health checks and proactive monitoring
• Handle incident and problem management, resolving technical ServiceNow issues
• Provide second-line support for incidents and service requests
• Coordinate release and upgrade management, including updates and new versions
• Maintain configuration management, including CMDB and CSDM data models
• Monitor and report on workflows, integrations, and platform performance
• Assess, implement, and document changes to the ServiceNow platform
• Collaborate with functional admins and developers in a DevOps / Agile environment
• Participate in standby/on-call shifts when required

Required Skills & Experience

• ServiceNow Certified System Administrator
• ServiceNow Implementation Specialist
• Minimum 5 years of experience managing a ServiceNow environment operationally
• Strong knowledge of ServiceNow modules:
• ITSM
• ITOM
• HRSD
• SecOps
• APM

Hands-on experience with

• ServiceNow Studio
• Flow Designer
• Scripted REST APIs
• Business Rules

Solid understanding of

• HTML / CSS
• AngularJS (widgets)
• In-depth knowledge of CMDB structure and CSDM framework
• Experience working in Agile and DevOps methodologies

Nice to Have

• Experience with complex integrations
• Strong analytical and troubleshooting skills
• Proactive mindset towards platform optimization and automation